Job Information
Kforce Helpdesk Technician in Ballwin, Missouri
Kforce has a client in search of a Helpdesk Technician in Ballwin, MO.Responsibilities:
Monitor and respond to requests received through the IT Helpdesk ticketing system
Respond to incidents reported by email and phone calls
Create or update any tickets with troubleshooting steps when working on a resolution
Image and deploy hardware requests
Provision and modify User accounts in Active Directory/Azure/O365
Utilize problem solving and available resources to troubleshoot requests
Ensure accurate communication
Troubleshoot issues related to Operating Systems, Applications, hardware, Printing, User Configuration, Networking
Assist with installing and configuring Outlook on Android and iPhone mobile devices
Manage onboarding and offboarding procedures related to technology
Identify issue trends and commonalities to recommend prevention or self-help resolution opportunities
Provide excellent customer service
At least 1 year of Helpdesk or similar experience
Proficient with Windows 7/8/10
Proficient with Office 2013, Office 365, Microsoft Teams
Familiar with Two Factor Authentication using Azure AD
Familiar with Active Directory, DNS, DHCP, Group Policy, Print Servers
Basic TCP/IP knowledge and troubleshooting
Basic Desktop/Laptop hardware knowledge; Installing RAM, swapping Hard Drives, etc.
Basic Citrix Troubleshooting Knowledge
Printer configuration and troubleshooting
Excellent customer service, documentation, and verbal and written communication skills
Ability to work in the office 50-100% of the time
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours