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Kforce Technical Support Specialist II in Ballwin, Missouri

Kforce has a client in search of a Technical Support Specialist II (EMR Application Support) in Ballwin, MO.As a Technical Support Specialist, you will:

  • Identify, research, and resolve issues; Including follow-up along the path of escalation

  • Respond to escalations, from Tier-1 specialists through documented means

  • Own technical issues from escalation to resolution, communicating regularly on updates and issue status

  • Adhere to consistent processes throughout the recognition, research, isolation, and follow-up tasks

  • Meet SLAs like response and resolution times by partnering with internal teams/organizations

  • Stay abreast of changes or updates in current application design, enhancement, and problem issues

Day to Day Responsibilities:

  • Review escalated issues by confirming the validity of the problem and seeking known solutions

  • Documenting and walking through the explanation of case resolution with Tier- 1 specialists

  • Expand and maintain the application resolution repository of best practices

  • Perform maintenance tasks and investigate more complex application problems

  • Timely escalation of new and advanced problems to Senior support personnel; When no resolution can be found

  • Manage customer expectations regarding estimated response times for issue resolution

  • Develop a strong understanding of the Coreo applications in use and the core value these products provide

  • BS degree In Technology, Computer Science, or equivalent experience

  • 3-4 years of experience providing application support, focused around a standard EMR such as Epic, Cerner, McKesson, or other products a must

  • Strong customer service orientation and communication skills

  • Ability to solve and troubleshoot advanced technical problems

  • Experience with Incident tracking/ticketing systems such as ServiceNow, Salesforce, or Zendesk

  • Basic understanding of database principles and query structure

  • Familiarity with Microsoft productivity software

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours

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