Charter Spectrum Lead Internet/Voice in Bridgeton, Missouri
Serves as the primary contact for Customer Support video/billing or Technical Support internet/phone team questions and customer escalations. Provides expert support related to Company services, including troubleshooting video, internet and phone issues, and/or handling complex customer billing inquiries and payments. Works under minimal supervision.MAJOR DUTIES AND RESPONSIBILITIES * Actively and consistently support all efforts to simplify and enhance the customer experience. * Interact effectively with internal and external customers regarding products and services. * Assist representatives with customer questions/escalations in a timely, thorough and efficient manner. * Effectively present and discuss Company s products and services. * Manage representative and customer interactions professionally and effectively. * Coordinate and communicate with the Call Center Supervisor, to ensure efficient operations and customer satisfaction. * Remain current and knowledgeable on every aspect of supported product. * Comply with all company and call center policies and procedures. * Accurately document customer account records based on actions taken. * Fulfill work schedules as required. * Identify training and skill gaps, and provide proactive feedback and recommendations for improvement. * Perform other duties as assigned.REQUIRED QUALIFICATIONS * Skills/Abilities and Knowledge * Ability to read, write, speak and understand English * Strong communication skills * Ability to handle multiple tasks * Strong organization and time management skills * Excellent interpersonal skills * Proficiency with PCs, Microsoft Windows and general intranet navigation * Advanced knowledge/experience of internet/phone operations and/or telecommunications call centerEducation * High school diploma or equivalentRelated Work Experience * Successful completion of a minimum of 1 year as a CSR. * Have demonstrated knowledge and proficiency. * Consistently exceed all objectives and qualitative requirements of the previous level. * Experience in cable operations and/or telecommunications call center.PREFERRED QUALIFICATIONSSkills/Abilities and Knowledge * Previous customer service representative experienceWORKING CONDITIONS * Normal office conditionsThe Spectrum brand is powered and innovated by Company . Company reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/DisabilityCompany will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.Employer's Job# 223785BRPlease visit job URL for more information about this opening and to view EOE statement.