Panasonic Project Specialist in Bridgeton, Missouri
This position will be responsible for providing quoting, planning and management of projects for US domestic customers. Responsible for supporting our Parts Department's efforts by acting as the voice of the customer and as a liaison between the Hussmann parts team and factory to satisfy the customer requests and resolve issues. The project specialist must ensure that internal and external customer specifications and requests are met by collecting, entering, communicating, and troubleshooting problems/issues as needed.
Role and Responsibilities
Determine project scope from customer-supplied requirements and prepare quotations for parts and labor. Also includes coordination with external vendors for non-Hussmann parts and/or labor services.
Identify detailed part requirements for project scope using product knowledge, identification tools, and Microsoft Office-based tools.
Manage projects from the survey/quote phase through to final invoicing to ensure customer timelines are met and parts required for job are accurate. This also includes the efficient handling of field issues and gaining complete resolution to problems encountered during installation.
Contribute to improving the performance of the team by developing solutions that allow for continuous improvement in productivity, quality and level of service.
Drive the team by actively working with each functional area to ensure that jobs are completed in a timely manner according to the customer requirements.
Communicate effectively with internal functional areas involved in projects as well as end customers and installation crews to provide an excellent product and service.
Ability to successfully manage multiple, competing priorities in a fast-paced work environment with high attention to detail.
Processes invoicing and credit requests as necessary and applicable, ensuring proper documentation and process have been followed.
Utilize Hussmann’s Parts Oracle System, BSS, HPC, and QuickBase to capture customer information, generate proposals and monitor the order processing. Assist in maintaining the integrity of information for the Warranty Parts Ordering and Tracking Systems
Qualifications and Education Requirements
High School Diploma; Bachelor’s Degree Preferred
3+ years customer service experience in a retail sales environment
6 months inside sales exp servicing clients via phone or email
1+ years project coordination
Proven experience using judgment in resolving issues or in making recommendations.
Intermediate to advanced proficiency in Microsoft Office Suite
Experience using ERP system (i.e., Oracle)
Strong communication skills, verbal and written.
Direct internal and external customer contact can anticipate and be proactive to inquires/concerns.