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Leggett & Platt, Incorporated IT Service Desk Analyst in Carthage, Missouri

IT Service Desk Analyst

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Date:Apr 8, 2021

Location:Carthage, MO, US

Company:Leggett & Platt

We atLeggett & Platt Automotiveare looking for anIT Servicedesk Analystto join our growingAutomotive Team (https://leggett-automotive.com/) in Carthage, MO. We are a multi-billion-dollar globally diversified company that designs and manufactures various engineered components and products. Our growing automotive business unit, which exceeds one billion dollars in sales, is comprised of four main product segments with operations on three continents. Our customers include OEM and Tier 1 automotive companies.

In this role, you will report to theIT Support Managerand will be responsible for providing end user technical support for hardware and software, provide troubleshooting, monitoring network performance, and more.

If you are looking for a challenging, rewarding opportunity to showcase your expertise, we want you!

What will you be doing?

  • Identify Incidents and Tickets, Ticket Prioritization, Providing User Support and Trouble Shooting via different Communication Channels

  • Provide Level 1 Support for User Hardware and user Software Incidents

  • Do User Provisioning/Deprovisioning. Grant Access Rights to Applications

  • Installing User Hardware and User Software, maintain Software and Hardware Repositories

  • Fulfill Project Work in IT-Projects according to the LPA Global IT Frameworks

  • Maintain overall IT Documentations

We’re looking for someone with:

  • Bachelor's Degree or equivalent experience in Computer Technology

  • Minimum experience of 3 years

  • Knowledge in IT service management

  • Operating systems: Server and PC

  • Applications: Windows Services and Server based Applications, MS Office, CAD-Systems, Communication Systems

  • Analytical and trouble shooting skills

  • Excellent communication skills both written and verbal

  • Ability to work within teams based across multiple time zones

  • Excellent customer service skills

  • Willingness to take directions and work with external Service Providers

Reasons you’ll love it here:Our company culture reflects values like integrity, ownership, and authenticity. We take these to heart, and if you do as well, you’ll fit right in.

Who we are and what we offer

Our comprehensive benefits package includes: medical, dental, vision, 401(k) with match, stock plans, employee discounts, and more.

Since 1883, Leggett & Platt (NYSE: LEG) has been creating a wide variety of innovative products that can be found in most homes, offices, and automobiles.Today our growing 137-year-old company is comprised of 15 business units and 140 facilities located in 18 countries. We’re not just hiring, we’re building a better company. Learn more about what Leggett life is like here:lifeatleggett.com

You can also create a profile, view, and apply for other open jobs:careers.leggett.com

Equal Employment Opportunity/Affirmative Action/Veteran/Disability Employer

For specific regional privacy notices please refer tohttp://privacy.leggett.com/privacy-notices

Nearest Major Market:JoplinJob Segment:CAD, Drafting, Engineering

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