Clearent Intelligent Processing Operations Representative in Clayton, Missouri

Operations Representative

  • Clayton, MO

  • Type: Full-time

  • Min. Experience: Entry Level

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The position of Operations Representative is responsible for the boarding of customer applications, both from a new account and maintenance perspective. As an Operations Representative, this individual will be responsible for providing quality service to all inside and outside team members.

DUTIES AND RESPONSIBILITIES:

  • Set up new merchant profiles

  • Review paperwork/electronic application

  • Key data to board a customer account in all applicable systems

  • Review and respond daily to emails

  • Provide quality service and support in a variety of areas including, but not limited to: pricing adjustments, DBA name change, MCC code updated and terminal file build updates.

  • San and update important paperwork in Sales Force

  • Proper phone etiquette with inbound and outbound calls

  • Follow up on any outstanding issues

  • Remain up to date on supported applications and terminals

  • Performs other related duties as assigned by management

QUALIFICATIONS:

· High School Diploma or equivalent

· Strong attention to detail

· Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner

· Proactive, with a strong sense of ownership and passion for driving to results

· Ability to maintain confidentiality relating to sensitive information

· Microsoft office suite; specifically, Outlook, Word and Excel

· Ability to learn new software programs

COMPETENCIES:

  • Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

  • Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

  • Planning/Organizing--Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

  • Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

  • Integrity and Trust--Is widely trusted; Is seen as a direct, truthful individual; Can present the unvarnished truth in an appropriate and helpful manner; Keeps confidences; Admits mistakes; Doesn't misrepresent him/herself for personal gain.

  • Ethics and Values--Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; Acts in line with those values; Rewards the right values and disapproves of others; Practices what he/she preaches.