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IBM Infrastructure Specialist: Managed Mobility Services in COLUMBIA, Missouri

Introduction

The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world’s relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.

Your Role and Responsibilities

IT Specialists in this specialty will have expertise in managing and operation of IT hardware, software, communications, and/or application solutions, and the resources required to plan for, develop, deliver, and support properly engineered IT services and products to meet the needs of a business. This specialty performs varying degrees of problem determination and resolution of mobile platforms and devices through the effective use of available technical resources, per contracted service level agreements for the following platforms and devices - MaaS360, Airwatch, IBM Endpoint Manager for Mobile Devices, iOS (iPhone, iPad, iTouch), Android and Symbian smartphones / tablets. This specialty performs steady state support and installs, configures, administers, maintains and support the mobility server software as well as supporting end user device enterprise functionality. Responsible for resolving problems within Service Level Agreement objectives (SLA), and completing all related administrative duties. As a key interface to the client, they need to understand the local and regional infrastructure and key contacts in the other competencies, i.e. network team, groupware team, etc., in order to ensure that the proper team is aware of and taking action on the problem. Strong client communication and business skills are therefore needed since direct client interaction may be required. Accordingly, they have a direct impact on client satisfaction and need to understand their account/site environment. A technical knowledge of the supported platform is required as well as a working knowledge of the mobile devices and related operating systems. Good communication skills are required.

GTS2020

GTS2020

Required Technical and Professional Expertise

Good communication skills are required. Good working knowledge of the MaaS360 product; mobile device skills are required.

Preferred Technical and Professional Expertise

N/A

About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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