IBM Systems Administrator - Dispatcher in COLUMBIA, Missouri
System Administrators are the gatekeepers to the many systems that run our company and our clients. As a System Admin with IBM, you will have the opportunity to provide high-value IT services and leverage our leading-edge technology portfolio in our global network. Your work has a direct impact on the day-to-day productivity of our business by ensuring integrity of, and access to, our most important resource: data.
Your Role and Responsibilities
IBM is looking for a Systems Administrator- Dispatcher. In this role, you will analyze all incoming work and assign it to appropriate resources, ensuring SLAs are met and that processes as defined by GDF Dispatcher - primary shift. Direct work and projects from multiple clients to groups/individuals in the primary or project pools. Incumbent ensures that the pool works on tasks that ensure normal client operations, implementation of hardware, software, application or network systems, and improvements within a technical work area or process.
Required Technical and Professional Expertise
• Basic knowledge in Project Management
• Basic knowledge in leadership and communication
• At least 6 months experience in working with Microsoft Excel
• English: Fluent
Preferred Technical and Professional Expertise
• Bachelor's Degree in Information Technology
• At least 2 years experience in leadership and communication
• At least 2 years experience in working with Microsoft Excel
• Basic knowledge in working with data, processes, and tools in the following areas: resource management, cost management, and business controls
• Basic knowledge in problem-solving, analytical, and organizational skills
• Basic knowledge in Native Ticketing Systems (Remedy, internet telephony service provider (ITSP), etc.).
About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.