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OATS Transit Technology Specialist/Help Desk in Columbia, Missouri

The Help Desk/Technology Specialistiis a multi-role position that assists the Technology Director and provides technical support to the seven OATS regional offices and drivers throughout OATS 87-county region with on-board devices.This position is responsible for answering queries on basic technical issues and offer advice to solve them. Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.i You must also be customer-oriented and patient to deal with multiple employees and drivers.This position will serve as the first point of contact for employees seeking technical assistance- either by phone, email or on-site.i This position will perform remote trouble-shooting through diagnostic techniques and pertinent questions, then determine the best solution based on the issue and details.Responsibilities:-Serve as the first point of contact for employees seeking technical assistance over the phone or via email.-Perform remote trouble-shooting through diagnostic techniques and asking pertinent questions.-Walk the employee through the problem solving process.-Direct unresolved issues to the next level of support.-Provide accurate information on IT products or services.-Log problems, events and resolutions.-Follow-up and communicate with employees with status of repair or the resolution process.-Identify and suggest possible improvements on procedures.-Ability to prioritize issues and work multiple tasks simultaneously.Requirements:-Working knowledge of Microsoft Windows 7, 10, Server 2008, Server 2012, Exchange 2013.-Working knowledge of using RDP, Active Directory, group policy, file security.-Ability setup and use WebEx proficiently.-Ability to troubleshoot PC, setup and install new operating systems, add software, etc.-Ability to setup and troubleshoot mobile devices (Android tablets, Android phone, iPhones, etc.).i