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COGNIZANT TECHNOLOGY SOLUTIONS Account Manager- Technical Analyst Associate - 00040196241 in Earth City, Missouri

Account Manager Associate PURPOSE: Service Delivery Managers own the client experience of our executive clients. They are responsible for ensuring client satisfaction, diagnosis of client issues, accountability of issue resolution and proactive relationship management.ESSENTIAL RESPONSIBILITIES:Building strong personal relationship with key associates of our executive clientsOwner of account strategy to assure that we are aligned with partnershipSuccessful service delivery. Achieve SLAs, high level of client satisfaction, diagnose client issues, accountable for full resolution with root cause analysis, and excellent verbal and written communication regarding issues and opportunitiesTroubleshooting, testing and resolving reported production support or data issues.Maintaining internal and external customer reported questions, problems, and resolution following issue management procedures.Managing a workload of technical support issues on timely basis and providing status to external users and internal staff according to the SLA (service level agreement).Provides knowledge and industry expertise to our key partners. Identify new products and services from the TPS portfolio that many assist the client with meeting their objectivesProactive outreach including working reports to identify potential issues, business reviews and regular face-to-face meetingsOther duties as assigned.Equal Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

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