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NTT DATA INC Desktop Support Technician in Earth City, Missouri

Req ID: 91251less thanbr> At Company , we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for Company and for the people who work here.less thanbr> Company currently seeks a Desktop Support Technician to join our team in Earth City, Missouri US-MO, United States US.less thanbr> Basic Job Duties:less thanbr> Execute service delivery IMAC, Break Fix, Desk Side Support according to Managed Client Policy and Procedure Guide.less thanbr> Coordinates with Client End User on expectations and availability to conduct Managed Client Services.less thanbr> Performs trouble shooting, parts replacement, system upgrades, and basic deployments and repair on Client Assets in campus / remote locations.less thanbr> Identifies potential issues that could adversely impact End User experience and follows through on action steps.less thanbr> Strives to meet all Client SLAs and Customer Satisfaction Goals.less thanbr> Escalate to IF Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site.less thanbr> When required provides onsite shadowing to Dell Program Field Service Team.less thanbr> Serves as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles.less thanbr> Basic installation and maintenance of technical products.less thanbr> Follows predefined procedures and tasks in everyday activities.less thanbr> Work is regularly reviewed by a more senior level technical specialist.less thanbr> Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals.less thanbr> Installs, maintains and optimizes desktop /notebook configurations at customer sites.less thanbr> Diagnoses and resolves product performance problems.less thanbr> Performs maintenance and repair services.less thanbr> Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.less thanbr> Instructs customers in the operation and maintenance of the system.less thanbr> Basic Qualifications:less thanbr> * 2+ years experience in servicing/deploying computer equipmentless thanbr> Additional Preferencesless thanbr> * Must have proven customer service background.less thanbr> * Individual will be knowledgeable of Windows operating system environment.less thanbr> * Able to comprehend and follow verbal and written technical instructions and scripts.less thanbr> * Qualified resources should have A+ certification or equivalent skill set; basic Windows troubleshooting will be involved.less thanbr> * Certification in various hardware platforms may optionally be required for servicing hardware issues.less thanbr> * Individual must have ability to receive calls during the normal business day and after hours.less thanbr> * Physically able to lift and move Enterprise and Client technology hardware in our customer environmentless thanbr> * Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customers and conflict resolution.less thanbr> * Excellent interpersonal skills and ability to work collaboratively in a team environment.less thanbr> This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.less thanbr> About Companyless thanbr> Company partners with clients to navigate and simplify the modern complexities of business and technology, d