Randstad NOC Technician in Fenton, Missouri
salary:$23 - $25 per hour
date posted:Wednesday, January 13, 2021
job type:Temp to Perm
industry:Health Care and Social Assistance
Our St. Louis client is seeking a NOC Engineer 2nd Shift.
Analyst will attend to daily operations and concurrently plan, support, and manage a variety of tasks.
They possess and apply a broad knowledge of technical and business-related concepts as well as the ability to communicate with support professionals and customers.
Analysts must possess exceptional analytical and problem-solving skills and exceptional communication skills.
location: FENTON, Missouri
job type: Contract
salary: $23 - 25 per hour
work hours: 3pm to 12am
Monitor infrastructure (servers, network, applications, etc.) utilizing SolarWinds and Network Node Manager for faults or performance problems.
Troubleshoot issues as they arise and escalate as needed.
Perform triage and escalate issues to support teams. ?Provide information to support teams as needed to resolve issues. Configure monitoring tools to provide availability and performance metrics.
Manage automation jobs via cross-platform scheduling software (Zena, JAMS, SureSync). Thoroughly document all incidents and requests in the ticketing system. Ability to create and maintain department knowledge base documents and procedures. Intelligently troubleshoot server, network, firewall, and enterprise automation/file transfer issues.
Communicate in a courteous and professional manner, supplying the appropriate information. Manage and facilitate bridge lines during outage situations. Document all issues in the ServiceNow ticketing system. Excellent communications to all levels of the organization from technical engineers to senior leadership.
Experience level: Experienced
Minimum 3 years of experience
- NOC Technician (3 years of experience is preferred)
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.