Ricoh Americas Corporation Technology Services Support Associate in Fenton, Missouri

POSITION PROFILE

This position requires a working knowledge of the necessary technology skills to perform assigned tasks for customer and service support under manager's direction, typically within a geographic work area. Also include new business support functions as developed and assigned.

JOB DUTIES AND RESPONSIBILITIES

  • Technical
  • Performs a range of skilled technology services including equipment installation, work flow observation, and solution presentation for improved methods. Responsibilities include but are not limited to installation, preventative maintenance, connectivity/networking adjacencies, and routine service on small end devices at customer locations within a specific geographic work area.
  • Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services.
  • Assembles/adjusts/maintains products according to specs, and/or relevant documentation/instruction. Performs the same for equipment operations.
  • Customer Service
  • Understands and promotes Ricoh's support functions and offerings.
  • Maintains productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team.
  • Manage Workload
  • Responsible for managing own time and schedule.
  • Effectively executes required workload management and call handling procedures, using current field call management requirements.
  • Administrative
  • Complies with all company policies and completes administrative tasks in an accurate and timely manner.
  • Performs administrative duties as assigned including maintaining required logs, processes and reports.
  • Accounts for all time and activity by recording information through the proper tracking system.
  • Responsible for maintaining a "car stock" and/or customer on-site inventory as assigned/necessary.
  • Results
  • Achieves expected productivity levels associated with assigned workload and level of experience.
  • Actively participates in Ricoh Extra Value program opportunities as defined, (CS212, etc) and bills accordingly.
  • Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

  • Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.
  • Requires high school diploma. Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired. Example: CompTIA IT Fundamentals and Ricoh bronze level certification.
  • Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager.
  • Follow this internal link for the certification requirement document. https://rworld.ricoh-usa.com/docs/DOC-766716

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.