Fiserv Client Support Rep Lvl 2 in Jefferson City, Missouri
Job Title is Client Service Analyst
Responsible for providing expertise and support of product issues for our Originate product suite. Act as primary focal point between our Clients and Product Management / Development for product issues and problem resolution for production clients.
Support and troubleshoot the functionality and configuration of the Originate Deposit application and interaction with Third Party interfaces
Log, track and manage all incoming calls professionally, maintain current notes, provide timely (measured by internal service level agreements) and accurate resolution of client issues, ensuring client satisfaction
Must be able to stage test scenarios in test environments, recreating and documenting each step as reported by client
Must have strong trouble shooting and analytical background
Submit system defects and enhancements to development with detailed analysis
Participate in ongoing associate training sessions
Being able to work independently
Basic Qualifications for Consideration :
College degree in Computer Science, Computer Engineering, Information Technology or related field, with three years minimum experience with a Business Application Software.
Bachelor’s degree in business or equivalent field.
Two year of banking experience
Preferred Skills, Experience, and Education:
Must possess exceptional Client Service interpersonal and organizational skills as well as excellent written and verbal communication skills
Minimum of 3 years Client Services experience
Minimum of 3 years of software analysis
Knowledge of Microsoft Office – Word, Excel and Power Point
Knowledge of Financial Industry a plus
Knowledge of how to work with XML data files
Who We Are:
Digital Lending and Origination is a business unit with a digital imprint with new products for the origination of financial institutions business (online application to open checking, savings, auto loans, etc) while maintaining the tradition of loan origination software to complete Consumer, Equity, Business and Mortgage lending. Part of an End to End solution providing financial institutions the mobility for today’s business needs .
Fiserv is an Equal Opportunity Employer/Disability/Vet.