Anthem, Inc. Infrastructure Services Analyst Advisor in Jefferson City, Missouri
SHIFT: Day Job
Solves problems, performs analysis, researches, and tests functions for systems and networks.
Primary duties may include, but are not limited to:
Provides trouble resolution on complex problems
Serves as an escalation point for the most complex systems issues or resolutions
Develops root cause analysis activities that resolve significant system issues
Provides trouble resolution and serves as point of technical escalation on complex problems
Leads or plans implementations for systems and networks
Develops testing plans to ensure quality of implementation
Creates presentations and seeks IT management's approval and acceptance of significant replacements or reconfigurations of major business systems serving a business unit or location
Participates in the design of the enterprise architecture
May be assigned to project teams for technical consultation to business partners and developers
Oversees enterprise mix of vendor services
Recommends changes and updates to strategy
May act as key contact for setting vendor support strategy
Leads Level 3 and 4 incident recoveries
May organize the efforts of other analysts as part of incident recovery
Leads root cause analysis efforts.
Requires Bachelor's degree in related field; 5 to 8 years of experience required in a support and operations role in any of the following areas: servers, networks, telecommunications, storage, mainframe, operating systems, middleware, disaster recovery, collaboration technologies, or hardware/software support; or any combination of education and experience, which would provide an equivalent background. Multiple trade certifications and significant experience with multiple technical and business disciplines preferred. Significant operational experience required in one or more core infrastructure technologies; capable of serving as a subject matter expert in various settings; capable of advanced troubleshooting and implementations. Demonstration of strong mentoring skills preferred.
Applicable to Colorado Applicants Only
Annual Salary Range*: $90,160 - $135,240
Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
- The hourly or salary range is the range Anthem in good faith believes is the range of possible compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in Colorado. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.