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CTG IT Business Analyst - ServiceNow in Jefferson City, Missouri

IT Business Analyst - ServiceNow

United States

New Hot

Information Technology

Mar 30, 2021Post Date

21201395Requisition #

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CTG is recruiting for experienced anIT Business Analyst - ServiceNow to join our team supporting ourServiceNow Practice. This is a full-time, long-term positions as part of an IT PMOour ServiceNow team that will work with a dedicated CTG team in support of a variety of clients. The job duties will cover classic Business Analyst responsibilities for ServiceNow projects including full custom and out of the box implementations.

Summary

  • Gathers and translates user requirements and business area information into business models from which systems may be built, purchased or enhanced. Works closely with client managers and project managers.

Responsibilities

  • Deliver business value to the client

  • Maximize long-term project value to CTG

  • Recognize opportunities to reuse deliverables from previous efforts such as business/project goals, problems/opportunities, critical success factors, existing technology, information needs, processes, procedures, and business rules

  • Perform other responsibilities as assigned

Duties

  • Identify goals and objectives of client initiative

  • Collect, collate, analyze, interpret and disseminate information among business and technical interests

  • Conduct interviews, facilitate sessions, and review documentation to gather information

  • Extract key business findings

  • Format findings into succinct presentations

  • Document the course of events, interactions, and data inputs and outputs

  • Summarize customer interview information into flow diagrams where appropriate

  • Consolidate the working papers from multiple principal consultants into a unified document

  • Revise customer presentation materials given tight deadlines

  • Model/document technical requirements (i.e., what the system must do and what processes are needed to support it)

  • Create tests to confirm the delivered systems and processes meet the documented needs; ensure testing is completed prior to delivery

  • Perform other duties as assigned

Qualifications

  • ServiceNow Business Analysis experience

  • Excellent written and verbal communication skills

  • Competent client-facing skills

  • Ability to use templates and any methodology, including related business modeling deliverables and techniques

  • Ability to use existing models for the business area

  • Working knowledge of project management

  • Ability to use tools such as Visio, Jira, Optimal Trace, BI Tools, etc...

To be successful in this position, the ideal candidate should be a highly motivated, results-driven individual who can create the perfect solution for our clients higher-level needs. The best candidate will also be an excellent listener and communicator, with the ability to explain why their solutions are the best fit for our clients.

To Apply:

To be considered please apply to this requisition using the link provided.

Kindly forward to any other interested parties—thank you!

Drug testing and/or other employment-related inquires may be conducted.

CTG’s Benefits Plan allows you to select insurance coverage that best suits your lifestyle, and take part in our savings programs and educational plans. We offer Flexible Spending Accounts, a 401(k) Retirement Plan, and an Employee Stock Purchase plan. Our educational plan comprises access to more than 2,000 web-based technical, professional and personal development courses.

CTG (NASDAQ: CTG) has developed a reputation for responsiveness and reliability - traits that our clients say set us apart - since our founding in 1966. As one team, we create and deliver information and technology solutions that make our clients more successful and cultivate a workplace that attracts and develops the best people. Our vision is to be an indispensable partner to our clients and the preferred career destination for information and technology experts. CTG has operations in North America, South America, Western Europe, and India and regularly posts news and other important information online at www.ctg.com.

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

Additional Information

  • Job Function: Business Analysis

  • Education Level: Bachelor's Degree (±16 years)

  • Work Remote: Yes

  • Travel: No

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