EY Systems Engineer - Tech Consulting Senior in Jefferson City, Missouri
Systems Engineer - Tech Consulting Senior
Requisition # UNI00GJS
Post Date Nov 06, 2020
EY advises clients to understand, architect, select and implement industry leading solutions required to efficiently run their businesses, with a focus on Digital and Cloud. These service areas span E-commerce, Solution Architecture, Mobile Applications, Digital Platform Architecture, Digital Technology Strategy, and Digital IT Operations.We leverage technology, best practices and a high degree of business acumen that has been compiled over years of experience to ensure the highest level of execution and satisfaction for our clients. Once a Client has built a solution, these systems need to be maintained and supported around the clock to ensure that the Client’s realize the full value of their investments.
Managed Services is a rapidly growing area, so you will have plenty of opportunity to spread your wings and develop your skillset to keep up with the ever-growing demands of the digital landscape.
Managed Servicesprovides operational and incident support across multiple technologies to ourcustomer base.
Asa member of the Managed Services team, you are expected to work closely withother team members across the globe and in multiple time zones, supportingmultiple Clients.
Asa member of the Managed Services team, you will occasionally be required to beon call, or to respond to Priority 1 incidents outside of your normal businesshours.
Your Key Responsibilities will include:
Manage and Support EY’s Managed Services Clients:
Availability, and performance monitoring
Proactively monitor Client environment for issues
Support environment administration, patching and tuning
Ensure Change Management processes are followed
Document environment configuration
Build out and manage 24/7 support plan for Clients
Respond and triage Client tickets opened under EY’s TicketingSystem and 24/7 Support Line
Manage Incidents: documentation, remediation, deployment
Handle events generated from system, availability, performancemonitoring
Support incidents according to SLAs
Support incident escalation process
Manage Client reporting
Maintenance and Enhancements
Work with Clients to prioritize and roadmap application maintenanceand enhancements
Provide solution architecture, requirements gathering, andapplication design
Assist Clients to identify appropriate technologies foraccomplishing their strategic technology goals.
Analyzing Clients’ needs and proposing customized solutions.
Develop technical and conceptual specifications in support ofthe overall application designs.
Macro design in support of the appropriate solution
Project Plan, Sprint Plan, Resource Plan, Financials, Risks,Scrums, Jira, Implementation Methodology (Joint with Project Manager)
High Level Design/Architecture, Integration Points
Work with PMs to run daily scrums, weekly meeting and quarterly businessreviews
Work with PMs create and manage weekly financials and burnreports
Work with PMs to make sure we are achieving Client SLA’s, reporton SLA achievement to Clients
Managed Services optimization
When not on customer projects, work on MS processes and assetsto optimize managed services delivery
Deliver quotes and estimates for MS Clients
Attend presales meetings as technical expert
Gather requirements and work with team to produce solutiondesign and project estimates
Create detailed plans and technical assumptions for project SOW
Conduct technical interviews with candidates for the ManagedServices practice
To qualify for the role, you must have
Bachelor's Degree with emphasis on Computer Science, IT,Computer Engineering, MIS, or Mathematics
Excellent problem solving, leadership and client developmentskills
Strong oral and written communication skills, comfort leadingconversations with audiences of all level
Extensive experience in various technology stacks includingecommerce solutions. integration middleware, cloud platforms, and DevOps.
Self-starter and able to handle multiple tasks and priorities
Ideally, you’ll also have
Prior consulting / managed services experience highly preferred
Master’s degree in one of the above areas preferred
Multilingual a plus
Whatwe look for
We’re interested in passionate leaders with a strong vision and a desire to stay on top of trends in the Digital and Emerging Technology space. If you have a strong passion for helping businesses keep their production systems secure and performing at a high level, this role is for you.
Whatworking at EY offers
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, both pension and 401(k) plans, a minimum of 15 days of vacation plus ten observed holidays and three paid personal days, and a range of programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:
The opportunity to manage a portfolio of talent within adesignated service line
A collaborative environment where everyone works together tocreate a better working world
Excellent training and development prospects, both throughestablished programs and on-the-job training
An excellent team of senior colleagues, dedicated to managing andvarying your workload
As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
Join us in building a better workingworld. Apply today.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.