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EY Systems Engineer - Tech Consulting Senior in Jefferson City, Missouri

Systems Engineer - Tech Consulting Senior

Consulting

Requisition # UNI00GJS

Post Date Nov 06, 2020

EY advises clients to understand, architect, select and implement industry leading solutions required to efficiently run their businesses, with a focus on Digital and Cloud. These service areas span E-commerce, Solution Architecture, Mobile Applications, Digital Platform Architecture, Digital Technology Strategy, and Digital IT Operations.We leverage technology, best practices and a high degree of business acumen that has been compiled over years of experience to ensure the highest level of execution and satisfaction for our clients. Once a Client has built a solution, these systems need to be maintained and supported around the clock to ensure that the Client’s realize the full value of their investments.

The Opportunity

Managed Services is a rapidly growing area, so you will have plenty of opportunity to spread your wings and develop your skillset to keep up with the ever-growing demands of the digital landscape.

  • Managed Servicesprovides operational and incident support across multiple technologies to ourcustomer base.

  • Asa member of the Managed Services team, you are expected to work closely withother team members across the globe and in multiple time zones, supportingmultiple Clients.

  • Asa member of the Managed Services team, you will occasionally be required to beon call, or to respond to Priority 1 incidents outside of your normal businesshours.

Your Key Responsibilities will include:

  • Manage and Support EY’s Managed Services Clients:

  • Operational Support

  • Availability, and performance monitoring

  • Proactively monitor Client environment for issues

  • Execute deployments

  • Support environment administration, patching and tuning

  • Ensure Change Management processes are followed

  • Security management

  • Document environment configuration

  • Incident Support

  • Build out and manage 24/7 support plan for Clients

  • Respond and triage Client tickets opened under EY’s TicketingSystem and 24/7 Support Line

  • Manage Incidents: documentation, remediation, deployment

  • Handle events generated from system, availability, performancemonitoring

  • Support incidents according to SLAs

  • Support incident escalation process

  • Manage Client reporting

  • Maintenance and Enhancements

  • Work with Clients to prioritize and roadmap application maintenanceand enhancements

  • Provide solution architecture, requirements gathering, andapplication design

  • Assist Clients to identify appropriate technologies foraccomplishing their strategic technology goals.

  • Analyzing Clients’ needs and proposing customized solutions.

  • Develop technical and conceptual specifications in support ofthe overall application designs.

  • Macro design in support of the appropriate solution

  • Project Plan, Sprint Plan, Resource Plan, Financials, Risks,Scrums, Jira, Implementation Methodology (Joint with Project Manager)

  • High Level Design/Architecture, Integration Points

  • Client Leadership

  • Work with PMs to run daily scrums, weekly meeting and quarterly businessreviews

  • Work with PMs create and manage weekly financials and burnreports

  • Work with PMs to make sure we are achieving Client SLA’s, reporton SLA achievement to Clients

  • Managed Services optimization

  • When not on customer projects, work on MS processes and assetsto optimize managed services delivery

  • Technical pre-sales

  • Deliver quotes and estimates for MS Clients

  • Attend presales meetings as technical expert

  • Gather requirements and work with team to produce solutiondesign and project estimates

  • Create detailed plans and technical assumptions for project SOW

  • Technical recruiting

  • Conduct technical interviews with candidates for the ManagedServices practice

To qualify for the role, you must have

  • Bachelor's Degree with emphasis on Computer Science, IT,Computer Engineering, MIS, or Mathematics

  • Excellent problem solving, leadership and client developmentskills

  • Strong oral and written communication skills, comfort leadingconversations with audiences of all level

  • Extensive experience in various technology stacks includingecommerce solutions. integration middleware, cloud platforms, and DevOps.

  • Self-starter and able to handle multiple tasks and priorities

Ideally, you’ll also have

  • Prior consulting / managed services experience highly preferred

  • Master’s degree in one of the above areas preferred

  • Multilingual a plus

Whatwe look for

We’re interested in passionate leaders with a strong vision and a desire to stay on top of trends in the Digital and Emerging Technology space. If you have a strong passion for helping businesses keep their production systems secure and performing at a high level, this role is for you.

Whatworking at EY offers

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, both pension and 401(k) plans, a minimum of 15 days of vacation plus ten observed holidays and three paid personal days, and a range of programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

  • The opportunity to manage a portfolio of talent within adesignated service line

  • A collaborative environment where everyone works together tocreate a better working world

  • Excellent training and development prospects, both throughestablished programs and on-the-job training

  • An excellent team of senior colleagues, dedicated to managing andvarying your workload

AboutEY

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Join us in building a better workingworld. Apply today.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.

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