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CarHop Automotive Service Coordinator in Joplin, Missouri

CarHop is looking for an Automotive Service Coordinator to join our team. The Service Coordinator will be based out of a CarHop store and is responsible for overseeing warranty repairs and repairs of vehicles being prepared for sale.

The ideal candidate is prompt and reliable, has superior mechanical knowledge and excellent communication. He/she will have a mechanical background and proven track record motivated to provide superior service.

Responsibilities:

  • Analyze repair orders from repair shops determine appropriate repairs & work within pre-established guidelines to authorize work to be performed

  • Research, and negotiate service terms with, preferred service providers in proximity to new and existing CarHop branch locations.

  • Research, and negotiate service terms with, parts providers, order & arrange timely delivery of auto parts to specific preferred service providers.

  • Partner with Reconditioning team to identify service issues with inventory vehicles & determine appropriate steps to remedy the issue.

  • Correspond with internal CarHop staff as well as preferred service providers via email & phone, & at times in-person (when necessary)

  • Demonstrate close working relationships and cooperation with other work groups including Recon, Buyers, Branch Managers as well as within the Operations Team.

  • Act as Liaison between the Company, vendor & repair shop network.

  • Consistently display calm and positive professional demeanor with internal and external customers and vendors in meeting our business needs

  • Accurately document inventory information on location, status of repairs, and estimated time of completion, as well as customer information on warranty repairs

  • Provide technical information when necessary

  • This individual must demonstrate company focus and follow established criteria in all decisions and communication, keep the goal of profitable sales and customer satisfaction in mind

    Automotive Service Coordinator Requirements:

  • High school diploma or GED required; ASCE certification preferred

  • Must be willing to work until 6:00 pm Monday - Friday

  • A minimum of 3 years of auto mechanic/technician, warranty claims or service advisor/writing combined with required mechanic experience is preferred.

  • Problem-solving skills and current mechanical aptitude

  • De-escalation experience and/or advanced customer service/negotiation skills

  • Knowledgeable about vehicle safety requirements

  • Ability to build strong relationships with shops/vendors and display excellent verbal & written communication skills

  • Ability to multitask and manage your workflow in a timely, accurate and consistent basis

  • Intermediate or advanced computer skills, including experience with MS Outlook

  • Must be willing to submit to pre-employment criminal background inquiry, and results must be consistent with company hiring standards

    Service Coordinator Benefits:

  • Great starting hourly rate!

  • Great work/life balance - Monday - Friday hours!

  • Full health benefits (Medical/Dental/Vision/Flex spend)

  • 401 (k) w/ company match

  • Paid time off (PTO) and paid holidays

    About CarHop:

    CarHop, an industry-leader in the Buy-Here, Pay-Here marketplace, specializing in helping those who have not quite perfect credit to achieve transportation independence! With nearly 40 locations nationwide, and growing, we've made a difference by Helping People Drive and changing the lives of thousands of people.

  • Opportunity for advancement - 43% of CarHop staff have been promoted internally.

  • A fun work environment filled with awesome people!

  • A rewarding job experience helping people drive & changing lives! 90% of CarHop staff say they do meaningful work. We don't just provide cars, we change lives!

  • We give you the tools succeed with regular ongoing training, coaching, and mentoring .

    Auto Mechanic, Automotive Technician, Warranty Claims, Service Advisor, Service Writing

    We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, creed, age, sex, national origin, ancestry, marital status, familial status, pregnancy, disability (including those related to pregnancy or childbirth), military or veteran status, membership or non-membership in a labor organization, sexual orientation, gender identification, genetic information, status with regard to public assistance, or any other characteristic or activity protected under federal, state, or local law.

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