NBH Bank Client Services & Solutions Specialist II (KCMO) at Bank Midwest in Kansas City, Missouri
JOB FUNCTIONS AND RESPONSIBILITIES:
The following sets forth the primary responsibilities of this job, but is not an exhaustive list. The Bank, through its managers and supervisors, reserves the right to assign any additional duties necessary to meet the needs of our clients, associates and/or shareholders. . 1. Responsible for providing exceptional client service to Bank Midwest, Community Banks of Colorado and Hillcrest Bank clients in a fast paced Call Center. 2. Handles client questions, complaints and banking inquiries with the highest degree of courtesy and professionalism to resolve client issues with one call resolution. 3. Solve client problems independently and offer recommendations according to client needs on features and products. 4. Provides both internal and external Online Banking and Bill Payment support. 5. Complete Consumer Loan Applications per client request. 6. Maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements. 7. Interact with others (co-workers, management, clients, and vendors) in a professional and tactful manner including treating them with respect and consideration regardless of their status or position. EDUCATIONAL KNOWLEDGE AND/OR PROFESSIONAL EXPERIENCE: Required: This position requires the following educational and/or job experience: • High School Education or equivalent. • Minimum of 2 years of relevant job experience. • Basic knowledge of call center protocol and client servicing experience. • Basic level of work experience, knowledge and training in call center environment. Preferred: • Associate’s degree. • Experience with bank call center/client servicing. • 2 years of relevant job experience. • Bilingual in Spanish and English
SKILLS AND ABILITIES:
The following is intended to give an overview of the requirements of the position, but is not an exhaustive list. • Strong interpersonal skills and the ability to build peer and/or team cohesiveness • Ability to manage difficult and stressful situation in a fast paced environment • Ability to prioritize competing demands and effectively manage multiple tasks • Responsiveness and flexibility; ability to adapt to changes • Proficient in Microsoft access, Excel, Word, and vendor web solutions WORK ENVIRONMENT:
The following is intended to give an overview of the work environment of the position, but is not an exhaustive list. • Call center setting. • Must be able to work at a rapid pace for long periods of time (typically no longer than 8 hours). • Must be able to work overtime to the extent necessary. The Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or associate requiring reasonable accommodation to perform any essential job function, should contact Human Resources.
We are an Equal Opportunity Employer.
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Selected candidate(s) for hire must complete the following prior to employment: a criminal history report, global screen, drug screen, employment credit report and if applicable, a driving record.