H&R Block H&R Block Digital Product Manager – Online & Desktop Software in Kansas City, Missouri

277588BR

Title:

H&R Block Digital Product Manager – Online & Desktop Software

Job Description:

JOB SUMMARY

H&R Block is looking for a talented Product Manager to join the Digital Tax team. This person will be responsible for delivering an outstanding experience for consumers using our H&R Block online and desktop software do-it-yourself (DIY) tax products.

As a Product Manager on the Digital team, you will be accountable for:

  • Being the heart, mind and voice of the DIY tax preparation consumer.

  • Working with the Lead Product Manager to define product enhancements to tax topics and other product functional areas as assigned.

  • Creating and ensuring delivery of consumer-facing product interaction and implementation requirements to meet specific consumer needs.

  • Ensuring client satisfaction goals are met or exceeded.

  • Establishing and nurturing relationships with consumers, as well as internal product sponsors, stakeholders, and cross-functional team members.

  • Product results that are in alignment with business objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Relentless in the pursuit of creating an outstanding tax preparation experience that delights and amazes out clients.

  • Own overall responsibility for the success of assigned projects.

  • Understand business goals and client research and data to create hypothesis and define requirements for solving client pain points.

  • Take an iterative approach to creating a DIY tax experience that is focused on simplifying complex tax topics for ease of use.

  • Collaborate effectively with designers, researchers, software engineers, QA, customer support, and product management peers to create deliverables to meet product objectives.

  • Have ability to discuss technical issues at a high-level with engineering and understand design implementation and impact.

  • Identify and track key success metrics (ex: usage and fallout by tax topic, Net Promoter Score) against product goals.

  • Other duties as assigned.

REQUIREMENTS

  • Bachelor’s degree in related area, or the equivalent through a combination of education and work experience.

  • Three to five years experience in product or account management for web-based applications with products/service. The ideal candidate will have experience managing consumer-facing products in the software industry.

  • Passion for solving problems for customers and their tax preparation needs.

  • Ability to think creatively.

  • Very detail oriented.

  • High-energy, “can do” style that thrives in a fast-paced environment.

  • Ability to work effectively as part of a team.

  • Demonstrated decision-making, analytical and problem solving abilities.

  • Effective written and oral presentation and facilitation skills, including the ability to communicate with all levels of internal associates and business partners to influence a wide range of audiences.

  • Effective in a matrix-management environment.

  • Proficiency with Microsoft Office and product planning tools.

Preferred Qualifications

  • Tax or financial background

  • Technical background or experience building products and features that rely on one or two-way data communication with 3rd party systems

  • Experience or understanding of financial technologies (fintech)

  • Experience with OCR and intelligent content extraction technologies

Job ID:

277588BR

Corporate Job Categories:

Information Technology

Postal:

64105

Address:

One H&R Block Way

City:

Kansas City

State:

MO