Savantage Solutions HR Specialist in Kansas City, Missouri
Savantage Solutions provides a wide range of consulting, integration, technology and support solutions and services to Federal agencies. For over two decades, Savantage has partnered with organizations in both the public and private sectors to achieve innovative solutions for customers' challenges. From initial evaluation to recommendation, implementation and execution, Savantage uses intellectual capital (people), state-of-the-art information technology tools (products), and in-depth domain knowledge (expertise) to implement business initiatives quickly and efficiently.
Savantage Solutions is looking for an HR Specialist / HR Business Analyst to facilitate HR service delivery on managing high volume and often time-sensitive service requests, recurring reports, data calls, employee notifications, and inquiries. Work includes resolving a backlog, tracking, and managing a high volume of service requests, recurring reports, AgLearn online training system administration/user support, and broadcast communications for the HR function within the client support center. This includes research, data collection, and analysis required to meet recurring and ad-hoc reporting requirements; system administration and end-user support for USDA’s AgLearn online training system including processing training requests, recording training completion data, reporting, communication, and transitioning to the next generation online learning system. This includes developing, modifying, and queueing broadcast communications to the workforce on a variety of HR-related topics. This support will require knowledge of and expertise in USDA NFC personnel and pay systems such as EmpowHR, EPIC, WebTA, etc., to determine what tools and data are to be used to resolve issues and service requests, build reports, develop communications, or recommend improvements to processes.
Duties and Responsibilities:
Serve as Team Lead providing HR functional, technical, business analysis, project management, and security to support government’s staff and supervisory workforce
Assist the government in project management and planning to eliminate a backlog of HR service requests as well as develop a methodology for managing a continuing influx of new requests using tools such as Outlook or SharePoint
Prioritize service requests, queuing of recurring reports, queuing broadcast communications to the workforce, and track successful completion of tasks
Evaluate current processes and recommend improvements to processes
Work with the government HR team to research, prepare, coordinate and queue recurring and ad hoc reports and communications such as notifications to the workforce
Attend meetings to present/explain issues, resolutions, recommendations, and move tickets through the workflow.
Record, categorize, research, resolve, track and follow-up on HR service requests using SharePoint or Outlook group mailbox, spreadsheets, and or other automation/collaboration tools
Knowledge, Skills, and Abilities:
Must have two - five years of federal government HR information systems and their inter-relationships and experience leading customer support and self-service tools implementations
Must have two years of federal government project management experience leading remediation and process improvement/automation implementations
Must have demonstrated knowledge of federal government HR regulations, systems, processes, and interdependencies
Knowledge of HR processes and procedures
Education / Years Experience / Training:
BS Degree in a Management or Technical Discipline from an accredited institution highly desired
Must be a U.S. Citizen
PMP certification preferred
Savantage Solutions is an EOE/Minorities/Females/Vet/Disabled Employer