DST Systems Implementation Consultant in Kansas City, Missouri

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.

That's where you'll find DST, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.

If you see your opportunity in complexity, then we are the right fit for you.

Job Description:

Organizational Overview

While working at DST Financial Services, you will help our clients discover opportunities in the complexities associated with mounting inflows of data, rapid technological advancements, shifting regulatory change, rising security risks and increasing demands from their customers. Your job is to help our clients discover opportunity through technology, strategic advisory and business improvement solutions. You will work with some of the world’s leading Alternative Asset Managers, Asset Management Service Companies, Banking Companies, Broker-Dealers, Distribution Companies, Insurance Companies and Retirement Companies. Everyday our global offices in Australia, the United Kingdom and the United States work together to master the complexity of the financial industry to transform the most challenging tasks into opportunity and competitive advantage.

Role Overview

The focus of this role is to support the implementation of AWD for our clients. AWD is configurable to meet various customer needs for workflow movement in the simplest terms of getting a work item, be it a fax, email, physical document, phone call record or an item pulled from a website or a separate system. As the Senior Implementation Consultant, you will teach our clients how to use the software or perform the actual implementations of the software on behalf of the client. This role requires up to 75% travel to client sites.

Responsibilities

  • Demonstrates in-depth product and industry knowledge.

  • Participate in the process of defining, documenting, and analyzing customer requirements, business processes and procedures, and workflows.

  • Defines and document standard configuration requirements and guides and configures product solutions.

  • Identifies, researches, and resolves and engages others in the research and resolution of moderately complex customer and product implementation problems. D

  • Demonstrate product functions/benefits and educates customers on the optimal use of the product to improve efficiencies or satisfy requirements.

  • Communicate information to the customer regarding new functionality, enhancements, or changes to the product that would benefit or affect the customer.

  • Assist in identifying product customizations, enhancements, process changes, and workarounds to meet customer requirements and works with other functional groups as appropriate to address.

  • Provide direct customer support during product deployment and provides transitory post-implementation follow up and onsite support.

Qualifications

  • Bachelor’s degree and 2 years of work-related experience, or Master’s degree and 1 year of work-related experience, or 3 years equivalent work-related experience.

  • Experience in supporting teams in environments characterized by volume volatility, strict deadlines, ongoing training and cultural change.

  • Superior communication and interpersonal skills.

  • A patient, customer-centric and proactive mindset.

  • Ability to develop and maintain effective relationships with leaders at all levels in the business.

  • Time management skills with experience in working to tight project deadlines.

  • Ability to understand user requirements and desired business outcomes.

  • Expertise in the use of Microsoft Applications – specifically Excel, Word and PowerPoint.

  • Strong problem-solving skills and an ability to work independently and within a team.

Location:

Kansas City Missouri

DST is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. DST is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.

DST Systems, Inc. is a leading provider of specialized technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. Combining unmatched industry knowledge, critical infrastructure and service excellence, DST helps companies master complexity in the world’s most demanding industries to ensure they continually stay ahead of and capitalize on ever-changing customer, business and regulatory requirements.

We work with companies in some of the world’s most demanding industries where rapid shifts in consumer, regulatory, and technology trends are increasingly affecting how our clients do business. For them, keeping up in a landscape of constant change is becoming more and more complex. Through our technology, strategic advisory, and business improvement solutions we work with clients to help them stay ahead of and capitalize on customer, business, and regulatory change.

Mastering complexity is not an end-state. It’s a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon. If you see your opportunity in complexity, then we are the right fit for you.