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Metropolitan Community College IT Specialist in Kansas City, Missouri

Position Information CAREER OPPORTUNITY NUMBER 20-006 POSITION TITLE: IT Specialist LOCATION Penn Valley POSITION TYPE: Full-Time CLASS CATEGORY Classified Staff JOB OPEN DATE 01/08/2020 JOB CLOSE DATE 01/19/2020 OPEN UNTIL FILLED No INITIAL SCREEN DATE: 01/22/2020 MINIMAL QUALIFICATIONS: * Associate degree A.S., A.A. or two-year technical certificate in computer science or related area. * One 1 year IT support or related experience. * Minimum Qualification can be substituted with an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. PREFERRED QUALIFICATIONS: PREFERENCE WILL BE GIVEN TO INDIVIDUALS WHO POSSESS:* Associates Degree or higher* Working knowledge of and experience in end user technical support* Working knowledge of and experience supporting computer systems and peripherals* Working knowledge of and experience supporting Windows and Apple operating systems* Working knowledge of and experience supporting Internet and MS Office applications* Working knowledge of and experience supporting Audio/Visual systems* Working knowledge of PC related hardware and software diagnostic and repair techniques WORK HOURS Normally scheduled Monday through Friday; however, may be required to work other shifts to include evenings and/or weekends. Schedule subject to change based upon department needs. COMPENSATION The annual salary is $40,109. A competitive benefit package is included. SPECIAL INSTRUCTIONS TO APPLICANTS PLEASE NOTE: * Cover letter, resume, and transcripts are required and must be attached to the online application to receive any consideration. * Interviews will be conducted by a hiring committee. CLASS SUMMARY This is the first level in the Information Technology series. Incumbents operate, maintain and repair computer and telecommunication hardware and software, and provide technical assistance to users. Major duties and responsibilities include: moving, updating, repairing and installing hardware, software and peripherals; monitoring IT ticketing system to identify and solve IT issues; deploying new computers; determining hardware and software needs; providing training to end users; maintaining records on technical issues; and troubleshooting technical issues in person and over the phone. * EOE/M/F/VET/DISABLED TYPICAL ESSENTIAL DUTIES * Moves, updates, repairs, replaces, configures, and installs hardware, software, and peripherals systems and equipment related to classroom technology; determines hardware and software needs; checks wireless systems; and troubleshoots related issues.* Deploys, configures, and updates computers, laptops, phones, and other equipment to facilitate checkout processes and other departmental operations; creates and sets up wireless, email, and other accounts as needed; resets passwords; grants network permissions; adds network drivers.* Provides technical assistance to end users via phone, email, or in person; work may involve providing training to end users, troubleshooting technical issues in person or over the phone, responding to helpdesk requests, and following up with users to ensure proper functioning of systems and equipment.* Monitors IT ticketing systems to identify and solve IT issues; work may involve responding to tickets and forwarding tickets to appropriate personnel or departments.* Prepares, maintains, and updates technical and general reports, purchase orders, forms, records, and other documentation, to ensure timely and accurate documentation.* Coordinates with vendors, students, faculty, and other internal and external staff, departments, and/or agencies to assist with resolving technical issues, communicate information, and facilitate departmental operations.* Assists with A/V equipment support throughout the district for presentations, meetings and conferences includes installation, troubleshooting, maintenance and operation; Assists with scheduling and coordinating of A/V support; Assists with Identif