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Metropolitan Community College IT Support Specialist in Kansas City, Missouri

CAREER OPPORTUNITY NUMBERless thanbr>20-044less thanbr> POSITION TITLE:less thanbr>IT Support Specialistless thanbr> LOCATIONless thanbr>Administrative Centerless thanbr> POSITION TYPE:less thanbr>Full-Timeless thanbr> CLASS CATEGORYless thanbr>Classified Staffless thanbr> JOB OPEN DATEless thanbr>09/03/2020less thanbr> JOB CLOSE DATEless thanbr>09/16/2020less thanbr> OPEN UNTIL FILLEDless thanbr>Noless thanbr> INITIAL SCREEN DATE:less thanbr>09/14/2020less thanbr> MINIMAL QUALIFICATIONS:less thanbr> * Associate degree A.S., A.A. or two-year technical certificate in computer science or related area;less thanbr>* 1 year IT support or related experience.less thanbr>* Minimum Education Qualification can be substituted with an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.less thanbr> PREFERRED QUALIFICATIONS:less thanbr> PREFERENCE WILL BE GIVEN TO INDIVIDUALS WHO POSSESS:less thanbr> * Associate s degree.less thanbr> * Working knowledge of computer systems and peripherals.less thanbr> * Knowledge of Windows and Apple systems.less thanbr> * Working knowledge of Internet applications.less thanbr> * Working knowledge of PC related hardware, diagnostic and repair techniques.less thanbr> * Experience in customer technical support.less thanbr> WORK HOURSless thanbr> Normally scheduled Monday through Friday; however, may be required to work other shifts to include evenings and/or weekends. Schedule subject to change based upon department needs.less thanbr> COMPENSATIONless thanbr>Salary Commensurate with education and experience. Competitive benefit package is included.less thanbr> SPECIAL INSTRUCTIONS TO APPLICANTSless thanbr> * Cover letter and resume are required and must be attached to the online application in order to receive any consideration.less thanbr> * Interviews will be conducted by a hiring committee.less thanbr> CLASS SUMMARYless thanbr> Incumbents operate, maintain and repair computer and telecommunication hardware and software, and provide technical assistance to users.less thanbr>less thanbr> Metropolitan Community College is an Equal Employment Opportunity employer that prohibits discrimination or harassment of any person on the basis of race, color, religion, sex, sexual orientation, gender identity, age, birth, ancestry, national origin, or disability.less thanbr>less thanbr> MCC is committed to the full inclusion of all qualified individuals. As part of this commitment, MCC will ensure that persons with disabilities are provided reasonable accommodations in all aspects of employment, including the application process. To request an accommodation and/or a copy of the Americans with Disabilities Act applicant procedures, please contact the Office of Human Resources.less thanbr> * EOE/M/F/VET/DISABLEDless thanbr> TYPICAL ESSENTIAL DUTIESless thanbr> * Moves, updates, repairs, replaces, configures, and installs hardware, software, and peripherals systems and equipment related to classroom technology; determines hardware and software needs; checks wireless systems; and troubleshoots related issues.less thanbr>* Deploys, configures, and updates computers, laptops, phones, and other equipment to facilitate checkout processes and other departmental operations; creates and sets up wireless, email, and other accounts as needed; resets passwords; grants network permissions; adds network drivers.less thanbr>* Provides technical assistance to end users via phone, email, or in person; work may involve providing training to end users, troubleshooting technical issues in person or over the phone, responding to helpdesk requests, and following up with users to ensure proper functioning of systems and equipment.less thanbr>* Monitors IT ticketing systems to identify and solve IT issues; work may involve responding to tickets and forwarding tickets to appropriate personnel or departments.less thanbr>* Prepares, maintains, and updates technical and general repor