DIGITAL INTELLIGENCE SYSTEMS NGEN Technology Consult Mid in Kansas City, Missouri
DISYS is looking for an NGEN- Technology Consult Mid to join our client's teamless thanbr>MCEITS TAC Sharepoint Analyst LCAT: Technology Consultant Mid Requires: US SECRET Clearance, IAT Level II Certification, ITIL Foundations certification. Shift Work 12-hour shiftsless thanbr> Responsibilitiesless thanbr> * Services as Tier 1 Service Desk representative for USMC enterprise SharePoint environment supporting both user requirements as well as site and collection owner support.less thanbr> * Supports DataCenter Tier 1 support to other hosted application administrators.less thanbr> * Responsible for the execution of SharePoint Service Desk processes, functions, activities, and tasks. Performs: Incident Management, Event Management, Request Fulfillment, Platform Patching, ITSM Queue Management, Bridge Management, Call Center Management actions.less thanbr> * Serves as the primary interface point for SharePoint Site Collection Administrators performing first call resolution and escalation to Tier II SharePoint support staff as appropriate.less thanbr> * Serves as the initial triage and resolution point for all shift-based activities and performs resolution, escalation, or recall actions and activities as directed by SOP or Service Desk Shift Lead.less thanbr> * Assists in preparing for and executing shift transition with oncoming and off-going Service Desk Shift Lead, ensuring a comprehensive and orderly transfer of knowledge, schedule, equipment, tasks, and activities across shift roles.less thanbr> * Executes Service Desk Battle Rhythm activities and assigned activities: SharePoint Maintenance Execution, Data Center Equipment Checks, COP Monitoring, Platform Patch Preparation/Execution, Database and Platform Backup Initiation, Preventative Maintenance on Data Center equipment, services and applications, Customer/Stakeholder Notification, SharePoint 2013 to 2016 site migration support.less thanbr> Requirements:less thanbr> * Requires ITIL Foundations certification and Core Solutions of Microsoft SharePoint Server training.less thanbr> * Candidate must be of a mid-level and have experience in Service Desk Operations and SharePoint Site Administration, BMC Remedy Service Management Suite or similar Enterprise-level ITSM tool, Microsoft Windows Server, Microsoft SharePoint 2013 and/or newer versions, CorasWorks, ADFS.less thanbr> * Additional experience desired in Microsoft KDC Server, PowerShell Scripting, vROPS Operations Management Suite, Syslog, Log Management tool, NetBackup, Microsoft SQL, Oracle, VSphere, Active Directory/Directory Services, HP Server Automation or similar Enterprise Platform patching tool, and ACAS. Specific expertise in ITSM, Incident Management, Event Management, Problem Management, Customer Service, and Data Center technologies.less thanbr>Company DISYS will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws, and an arrest or conviction will not automatically disqualify a qualified applicant from consideration from employment.less thanbr>less thanbr>less thanbr>less thanbr>Employer's Job# DISYUS305766BULLHORNEXTERNALless thanbr>Please visit job URL for more information about this opening and to view EOE statement.