Job Information
TEKsystems NOC Technician in KANSAS CITY, Missouri
Description:
RESPONSIBILITIES/DAILY TASKS
Directly manage network and monitor core network elements
Manage and monitor customer interfaces off of switches/routers
Off hours on-call responsibilities (rotating shift)
Maintain a constant understanding of Data network
Effectively lead and coordinate troubleshooting efforts during outages
Continuously prioritize dynamic workloads based upon the state of the network
Report directly to leadership on overall NOC performance.
Document overall support plans with manuals and standards.
Document specific support plans for each customer based on contracts.
Review network logs to discern state changes of network equipment
Perform remote resolution of faults through various Element Management Systems (EMS)
Creation and routing of tickets to appropriate markets for resolution
Manage monitoring, repairs, installation, and turn up of complex services.
Special projects as assigned
Skills:
NOC, network, CCENT, Voice, voip
Top Skills Details:
1-2 years experience in customer facing role
Technical Support
Trouble Shooting/Network Monitoring
CCNA/CCENT
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.