YOH Senior Site Specialist in Kansas City, Missouri

STOCKROOM INVENTORY SPECIALIST Location: Kansas City, MO 64120 Pay Rate: $18.00 an hour 6 month contract to start out SUMMARY: * This position is primarily focused on the customer service and inventory management aspects of Managed Services * Activities could include: Stockroom / POU management, dispensing of product, and direction / coordination of affiliated stockroom activities * This position will utilize the advanced functionality of systems and applications such as: RIMS, PacTrac, SciQuest and/or WorkDay and the Microsoft Office suite of programs * Customer interface communication skills are required * It is also expected that this position will have an understanding of performance metrics, and the ability to capture necessary data pertaining to individuals or team activities * Data integrity and attention to detail are paramount * Pending position placement, other activities may include the following customer service aspects of Managed Services: order entry, order expediting, customer service call resolution, return goods authorization, processing of back-orders, vendor and customer interaction, problem resolution, executing 3rd party and agent buys ESSENTIAL FUNCTIONS: * Follows well defined procedures as outlined by Best Practices, SOP's and work instructions * Take direction from Site Supervisors and Team Lead regarding daily duties * Makes decisions and utilizes available resources to meet customer requirements, independently * Analyzes/maintains/reconciles various customer and reports to ensure customer and company requirements are met * Demonstrates proficiency at capturing, presenting and explaining job or site specific performance metrics * Communicates with supervisor any customer issues or potential problems and may help identify solutions * Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team * Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times Works effectively with a diverse cross-functional team * Embraces Practical Process Improvement PPI methodologies * Utilizes basic systems or performs the functions stated below: Requisition and Inventory Management System RIMS barcode scanner input device * Access and utilize company Intranet and SharePoint document management system * Makes on-site program replenishments and disbursements * Assist with stockroom duties to include receiving, cycle counts, and other functions according to customer requirements NON-NEGOTIABLE HIRING CRITERIA: * Must possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site * Must be customer focused to deliver excellent customer service including maintaining a professional appearance at all times * Must possess the organizational skills to multi-task and meet deadlines as needed * Must possess strong analytical skills to reconcile various reports to ensure customer requirement are met, and to capture, present and explain job or site specific performance metrics * Must be proficient with a computer and the Microsoft Office Suite softwareEmployer's Job# 208334Please visit job URL for more information about this opening and to view EOE statement.