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Spring Venture Group Site Reliability Engineer I in Kansas City, Missouri

With the continued impact of COVID-19 and social distancing measures, Spring Venture Group fully supports remote interviewing and onboarding procedures. This position is approved as a permanently remote opportunity.

Who We Are:

Spring Venture Group is a leading digital direct-to-consumer sales and marketing company with product offerings focused on the senior market. We specialize in distributing Medicare Supplement, Medicare Advantage, and related products via our family of brands and dedicated team of licensed insurance agents. Powered by our unique technologies that combine sophisticated marketing, comparison shopping, sales execution, and customer engagement – we help thousands of seniors across the country navigate the complex world of Medicare every day.

What We Want:

Are you looking for an interesting and ever-evolving career that allows you to include your passion for cloud technology with your ability to communicate? If so, we are looking to build our new Site Reliability team and we would love to connect! Our Site Reliability Engineers will be dedicated to proactively developing software and tools to monitor and improve the reliability of our companies systems and software at all levels. This can include anticipating production issues, and implementing solutions before they impact users. You would play a key role in our incident management operations, communicating across departments within SVG and consulting with subject matter experts throughout the process.

What You’ll Do:

The essential duties for this role include, but are not limited to:

  • Anticipating production issues, such as outages, slowness, processing delays, errors, failures, etc., and taking corrective action to prevent them

  • Leading the incident response process which includes investigating, communicating key findings, and resolving issues

  • Managing the companies monitoring and alerting solutions, such as Splunk, Datadog, and CouldWatch

  • Build and manage resources in Amazon Web Services

  • Maintaining a record of system incidents and reliability metrics

  • Leading and participating in performance tests; identifying bottlenecks, opportunities for optimization, and capacity demands

  • Creating and updating company processes and procedures, documentation, knowledge base articles, and other resources related to Site Reliability Engineering and the incident management process

  • Independently work in a fast-paced team environment while simultaneously managing and prioritizing multiple projects with strict deadlines

  • Build software and automation scripts using Python, Java, NodeJS, Go, etc.

  • Participate in on-call rotations and triage or resolve critical production issues

  • Actively research new technology and share knowledge with team members

What You’ll Bring to the Role:

  • Bachelor’s degree in Computer Science or Engineering or other relevant degree, or relevant work experience

  • 1-2 years’ experience in software development, academic experience considered

  • Exposure to incident management/troubleshooting and support

  • Proficiency in data analytics

  • Proficiency in AWS

  • Attention to detail and accuracy with excellent verbal, written, and interpersonal communication skills

Req No: 2020-1874

External Company URL: www.springventuregroup.com

Street: 120 W 12th St