Federal Acquisition Service Transportation Operations Specialist (Motor) in Kansas City, Missouri

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*Location of Position: * Federal Acquisition Service (FAS), Office of Fleet Management, Maintenance and Accident Management Branch (MAMB), Kansas City, MO.

The FAS Maintenance and Accident Management Branch is responsible for providing Nationwide support to customers and other Fleet personnel on a diverse range of technical, administrative, and analytical functions related to the MAMB.

We are currently filling 1 vacancy, but additional vacancies may be filled as needed.

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As a Transportation Operations Specialist (Motor), you will perform a variety of technical and analytical determinations regarding the nature of accidents and required repairs, costs associated with or projected for repair, and related determinations involving driver and/or third-party liability.

Your major duties are as follows:

  • Serves as primary point of contact for the Accident Management Center (AMC) function and exercises independent judgement to provide and gather factual and procedural information and data; identify problem areas/customer complaints, and monitors and coordinates the processing of accident reports and third party claims.
  • Verifies and prepares statistical reports and other necessary AMC documentation.
  • Recommends methods by which to improve, streamline and/or enhance work processes, methods and techniques.
  • Receives calls from linked regions representatives, contractors, Federal agencies, Fleet Management Centers, repair facilities, service writers and vehicle operators concerning accidents and subsequent vehicle breakdown and damages.
  • Ensures information required to process vehicle accident reports is accurate and complete; i.e., vehicle tag number; date, time and location of accident or crash; description of the crash, including road and weather conditions; verification of seat belt usage and location/condition of the vehicle, etc.
  • Reviews commercial shop estimates to determine the cost effectiveness of the work proposed to be performed. Compares commercial shop estimates cost required to return vehicle to operating condition and authorizes repairs up to the authorized procurement level.
  • Negotiates best prices with open market vendors for vehicle repair services and supplies, resolving any related problems and/or issues before referring only the most complex to the AMC manager for resolution.
  • Bills other government agencies when a determination is made that the government driver is at fault. Pursues negligent third parties (non-Federal) when the government is entitled to reimbursement for damages caused by a non-government driver.
  • Negotiates third party or insurance settlement offers, including consideration of "no fault" state insurance laws and prevailing Federal courts decisions.
Travel Required

Occasional travel - May require occasional travel.

Supervisory status


Promotion Potential


  • #### Job family (Series)

2150 Transportation Operations

  • Requirements


Conditions of Employment
  • US Citizens and National (Residents of American Samoa and Swains Island)
  • Meet all eligibility criteria within 30 days of the closing date
  • Register with the Selective Service, if you are a male born after 12/31/195
  • Apply online (See How to Apply Section)
  • Meet time-in-grade within 30 days of the closing date, if applicable

If selected, you must meet the following conditions:

  • Receive authorization from OPM on any job offer you receive,* if you are or were (within the last 5 years) a Schedule A, Schedule C, or non-career SES political appointee*
  • Serve a one year probationary period, if required.
  • Undergo and pass a background investigation (Tier 2 investigation level)
  • Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security's e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.

For each job on your resume, provide:

  • the exact dates you held each job (from month/year to month/year)
  • number of hours per week you worked (if part time).

If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.

For a brief video on creating a Federal resume, click here.

The GS-9 *salary range starts at $50,918 and the GS-11*starts at $61,605 per year.

If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.

To qualify for the GS-9:

You must have at least one year of specialized experience equivalent to the GS-7 level in the federal service. Specialized experience is assisting in managing, purchasing, operating, and/or maintaining a fleet of government-owned or commercial motor vehicles. This experience must have included:

  • maintaining data on fleet vehicles in an automated system;
  • answering inquiries from and providing assistance to fleet customers/clients;
  • identifying customers' vehicle requirements; and
  • researching and/or analyzing fleet operations


  • Have a master's degree or equivalent graduate degree OR
  • Have completed two full years of progressively higher level graduate education leading to such a degree, with a major in accounting, business administration, business, or commercial law, commerce, economics, engineering, finance, industrial management, statistics, traffic management, transportation, motor mechanics, nautical science, or other fields related to the position (TRANSCRIPTS REQUIRED).


  • Have a combination of graduate level education and appropriate experience that together meet the qualification requirements of this position (TRANSCRIPTS REQUIRED).

*To qualify for the GS-11: *You must have at least one year of specialized experience equivalent to the GS-9 level in the federal service. Specialized experience is experience managing a fleet of government-owned or commercial motor vehicles using an automated fleet management system. This experience must have included:

  • reviewing, analyzing, and maintaining data on fleet vehicles in an automated fleet management system;
  • answering inquiries from and providing assistance to fleet customers and vendors;
  • working with customers to identify & assess vehicle requirements;
  • researching and/or analyzing fleet operations.


  • Have a Ph.D. or equivalent doctoral degree OR
  • Have successfully completed 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. Your major study must be in one of the following areas: accounting, business administration, commerce, economics, finance, industrial management, statistics, traffic management, transportation, motor mechanics, or other fields related to the position (TRANSCRIPTS REQUIRED).


  • Have a combination of graduate level education and appropriate experience that together meet the qualification requirements of this position (TRANSCRIPTS REQUIRED).

Refer to OPM’s Accounting Qualification Standard for more information.

Preferred Qualifications and Skills: *Quality Ranking Factors(QRFs) : QRFs are knowledge, skills, and abilities that could be expected to significantly enhance performance in a position, but are not essential for satisfactory performance. Applicants who possess such KSA's may be ranked above those who do not, but no one may be rated ineligible solely for failure to possess such KSA's . *The Quality Ranking Factor for this position is the ability to acquire and maintain Fleet Warrant Program certification, which includes formal training, experience and 12 semester hours of college credit.

Additional information

Bargaining Unit status: NFEE

If you are selected at a grade lower than the full performance level, you may be promoted up to that grade level without having to re-apply or compete against other applicants.

Relocation-related expenses are not approved and will be your responsibility.

Additional vacancies may be filled from this announcement as needed; through other means; or not at all.

All the information you provide will be verified by a review of the work experience and/or education as shown on your application forms, by checking references and through other means, such as the interview process. Any exaggeration of your experience, false statements, or attempts to conceal information may be grounds for not hiring you, or for firing you after you begin work.

We don’t accept applications or application materials submitted with Government-paid postage.

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How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be scored on the questions you answer during the application process, which will measure your possession of the following competencies or knowledge, skills, and abilities. Your responses to these questions must be supported by your resume or your score may be lowered.

  1. Knowledge of the qualitative and quantitative techniques required to analyze and measure the effectiveness and efficiency of an Accident Management Center (AMC) operation, based on an analysis of issues raised through the Nationwide linked AMC information and reporting systems.
  2. Ability to make recommendations or suggestions for improvement to established AMC work processes, procedures and customer service or reporting requirements.
  3. Knowledge of an AMC program operation, established work methods and procedures and Nationwide mission required to support customers, vendors and contractors and other Fleet Management personnel located throughout the country.
  4. Knowledge of Fleet automated data systems required to perform a wide variety of work assignments involving the maintenance, input and verification of vehicle accident reports, third-party liability, vendor assignment and other program related data, and to prepare required reports and program analyses.
  5. Knowledge of the characteristics, operation, installation and repair of motor vehicles (passenger, trucks, vans, etc.) required to evaluate the actions needed to repair a collision or accident-damaged vehicle, and return it to the fleet in a safe operating condition.
  6. Knowledge of Federal contract terminology and contracting procedures to determine if the terms and conditions of contracts are being met.
  7. Knowledge and ability to identify and respond to clients, vendors and third-parties involved in any/all aspects of accident reporting and resolution.
  8. Skill in oral and written communication to deal effectively with GSA personnel, regional and Federal agency personnel, customer agencies, private sector representatives, and local and State government representatives. Additional assessments, may be used. If further assessments are used, you will be provided with instructions.

If you are eligible under Interagency Career Transition Assistance Plan or GSA's Career Transition Assistance Plan (ICTAP/CTAP), you must receive a score of 85 or higher to receive priority.

To preview questions please click here.

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Background checks and security clearance
Security clearance

Public Trust - Background Investigation

Drug test required


  • Required Documents


Required Documents

ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.

Note: If required to submit an SF-50 (Notice of Personnel Action), an equivalent agency Notice of Personnel Action form is acceptable. Such document(s) must show all of the following: effective date, position, title, series, grade, and rate of basic pay, tenure group 1 (career) or 2 (career-conditional), position occupied group, and name of agency. If you are a GSA employee (except in the OIG), you are not required to submit an SF-50.

  • * If you are a 30% or more disabled veteran, VEOA or VRA applicant or qualified spouse, widow/widower, or parent:*
  1. completed SF-15 form; and
  2. proof of your entitlement (refer to SF-15 for complete list).
  3. Copy of your Certificate of Release or Discharge From Active Duty, DD-214 that shows the dates of your active duty service. If selected, a DD-214 showing your type of discharge (member 4 copy) will be required prior to appointment.
  4. If you are a disabled veteran, or are applying under VRA or VEOA as a spouse, widow/widower, or parent of a veteran, submit both of the following in addition to the DD-214:
  5. If you are active duty military- Certification on a letterhead from your military branch that includes your rank, character of service (must be under honorable conditions) & military service dates including discharge/release date (must be no later than 120 days after the date the certification is submitted).
  6. * If you are a current Federal employee or Reinstatement Eligible:* Submit your latest SF-50.
  7. *If you are eligible under an Interchange Agreement: * Submit your latest SF-50.
  8. * If you are a former Peace Corp or VISTA volunteer: Submit your Description of Service.*
  9. If you are a *current or former Land Management Agency Employee* - Submit a and b:

(a) one or more SF-50s, including your most recent one that shows you were on a competitive time-limited appointment(s) with a Land Management Agency and served on the appointment for a period(s) totaling more than 24 months without a break of 2 or more years.

(b) Copy of your agency’s annual performance appraisal(s) or written reference(s) from a supervisor at the agency verifying satisfactory performance during your appointment(s).

  • * If you have a disability:* Submit proof of eligibility. For information on eligibility and required documentation, refer to USAJOBS's People With Disabilities page.
  • * If you are applying under another special appointment authority:* Submit proof of your eligibility under the appropriate appointment authority. See USAJOBS's Resource Center for more information.
  • If you areICTAP/CTAP* eligible* - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
  • If you are a current or former political appointee:Submit your SF-50.

  • College transcripts: If you are using some or all of your college education to meet qualification requirements for this position, you must submit a photocopy of your college transcript(s). If selected, an official transcript will be required prior to appointment. For education completed outside the United States, also submit a valid foreign credential evaluation that substantiates possession of the required education.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits



A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

GSA has been repeatedly named as one of the 'Best Places to Work' in the Federal Government'. LEARN MORE about why you should choose GSA.

You will have access to many benefits including:

  • Health insurance (choose from a wide range of plans)
  • Life insurance coverage with several options
  • Sick leave and vacation time, including 10 paid holidays per year
  • Thrift Savings Plan (similar to a 401(k) plan)
  • Flexible work schedules and telework
  • Transit and child care subsidies
  • Training and development
  • Flexible spending accounts
  • Long-term care insurance
  • Training and development

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • How to Apply


How to Apply

Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job.

To begin, click the Apply Online button on the vacancy announcement.

  • Sign in or register on USAJobs and select a resume and documents to include in your application.
  • Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
  • Click the Apply To This Vacancyand complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
  • Note:Review the REQUIRED DOCUMENTSsection of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer); USAJOBS (click the "USAJOBS" link to complete the transfer process) or FAX (read the "Fax instructions" provided prior to printing the Fax Cover Sheet and faxing your information). * Need Assistance in Applying?* Contact the HR representative listed on the announcement prior to the application deadline. You must receive HR approval before deviating from these instructions.

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Agency contact information
Mrs. Marquis Davis







GSA, Federal Acquisition Service General Services Administration Office of HR Services, Heartland Division Kansas City, Missouri 64131 United States

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Next steps

After the closing date/deadline:

  1. ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements.
  2. REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.
  3. SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
  4. FINAL JOB OFFER: Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.
  5. FINAL COMMUNICATION: Once the position is filled, we will notify you of your status. You may also check your status by logging into USAJOBS. Go to My USAJOBS and then to Applications.

Thank you for your interest in working for U.S. General Services Administration!

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  • Fair & Transparent
Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

  • Equal Employment Opportunity (EEO) for federal employees & job applicants

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Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations or how to contact an agency.

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Legal and regulatory guidance
  • Financial suitability
  • Social security number request
  • Privacy Act
  • Signature and false statements
  • Selective Service
  • New employee probationary period

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/515864700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Open & closing dates: 11/02/2018 to 11/19/2018

Service: Competitive

Pay scale & grade: GS 09 - 11

Salary: $50,918 to $80,089 per year

Appointment type: Permanent

Work schedule: Full-time