Quest Diagnostics Rep Customer Svc I - Ins Svcs - Lees Summit, MO - req11937 in Lees Summit, Missouri

Rep Customer Svc I - Ins Svcs - Lees Summit, MO - req11937

Schedule: Monday thru Friday 8-430 with once a month rotational Saturday

JOB SUMMARY:

Under general supervision,

this position is responsible for communicating with facilities and/or clients

in order to obtain Attending Physician Statements in the most time efficient

manner possible. This position may also be accountable for preparing and distributing

request, assisting in the distribution of records to clients, reviewing

records, sorting and filing. This position may also be responsible maintaining

the basic level production and quality standards.

JOB RESPONSIBILITIES:

·

Responsible for communicating with facilities in order to obtain

Attending Physician Statements by taking and making phone calls.

·

Contacts the facility to confirm all the necessary information in

order to verify and/or status the request.

·

Handle case management and work with clients to solve any issues

that arise.

·

Must thoroughly document all information received from the

facility and/or client and be able to troubleshoot errors as they occur.

·

May also be accountable for preparing and distributing requests,

assisting in the distribution of records to clients, reviewing records, sorting

and filing.

JOB REQUIREMENTS:

·

High School diploma or equivalent.

·

Ability to work in a team environment

·

Type 25 wpm

·

Good communication skills

·

Basic computer skills

·

Good work attendance record

Physical Demands:

The physical demands

described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform

the essential functions. While performing the duties of this job, the employee

is regularly required to communicate in person and on the telephone. The

employee is frequently required to use hands to finger, handle, or feel in

order to operate computer keyboard, office equipment and other essential tasks.

The employee is frequently required to sit, stand, walk, bend, stoop, crouch

and reach with hands and arms. This position infrequently lifts carries or

otherwise moves and positions objects weighing up to 25 pounds. The work

environment characteristics described here are representative of those an

employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities

to perform the essential functions. The noise level in the work environment is

usually moderate.

Additional Duties and

responsibilities, as required by business necessity may be added, deleted or

changed at any time at the discretion of management, formally or informally,

either verbally or in writing.

Scheduling and shift

assignments and work location may be changed at any time, as required by

business necessity.

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.