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COX ENTERPRISES, INC. Technical Client Service Rep I in Lees Summit, Missouri

Primary Location: 777 NW Blue Parkway, Lees Summit, MO, USA Division: Company Automotive Job Level: Individual Contributor Travel: No Schedule: Full-time Shift: Day Job Requisition Number: 206344 Technicalless thanbr>Client Service Representative Xtime, Mission, KSless thanbr>This is a Call Center position where most ofless thanbr>troubleshooting is over the phone. The Technical Support Specialist will workless thanbr>directly with customers via phone and email to resolve their application andless thanbr>product issues. This position requiresless thanbr>self-initiative, ownership, excellent listening skills, and motivation toless thanbr>provide exceptional customer service from inception to resolution for eachless thanbr>issue. Your technical and interpersonalless thanbr>skills are critical to success in this position.less thanbr>Specific Responsibilitiesless thanbr>As a Technical Support Specialist, you willless thanbr>represent X-Time in customer communication via phone and email to assistless thanbr>customers in resolving technical issues Demonstrate strong interpersonal andless thanbr>communication skills, while working with diverse audiences Exhibit personal responsibility,less thanbr>accountability, and teamwork Troubleshoot difficult problems with either theless thanbr>customer s configuration, our software, or vendor integration points Provide one-on-one training to new and existingless thanbr>customers as needed while working on support tickets Identify and resolve issues that prevent usersless thanbr>from utilizing our software Provide proper follow-up, even when a problemless thanbr>has not been resolved, to ensure customer is kept apprised of issue status Maintain strong working knowledge of releasedless thanbr>products Must have the ability to accommodate extendedless thanbr>work hours, a flexible schedule, and work overtime as neededless thanbr>Travel Required: Minimal Travel Required. Qualifications: Required Qualificationsless thanbr>Must be flexible to work any shift duringless thanbr>business hours, currently Monday -less thanbr>Friday 6am -7pm Saturday 8AM - 5PM hours subject to change to meetless thanbr>business needs. Must have the abilityless thanbr>to accommodate extended work hours, a flexible schedule, and work overtime asless thanbr>needed Must have excellent written and verballess thanbr>communication skillsless thanbr>education requireDless thanbr>High School Diploma or GEDless thanbr>PREFERRED QUALIFICATIONSless thanbr>Ability to analyze, troubleshoot, and documentless thanbr>issues related to system performance and functionality Experience supporting online products andless thanbr>services Experience using web developer tools toless thanbr>troubleshoot website problems. Ex:less thanbr>Chrome, IE, Firefox, and etc. Experience supporting mobile devices such asless thanbr>IOS and Androidless thanbr>PREFERRED EDUCATION:less thanbr>College degree preferred; at a minimum Associatesless thanbr>less thanbr>Degree or Technical Certification or commensurate work experience. Who We Are About Cox Automotive There s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto. About Cox We are the Cox family of businesses. We ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions Cox Communications and