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Kforce Application Transition & Support Specialist in Maryland Heights, Missouri

Kforce has a client in search of an Application Transition & Support Specialist in Maryland Heights, MO.Summary:We have an opening for an Application Transition & Support Specialist within our online ordering department to drive the transition of support from an engineering team to the application support team. Teams within our online ordering department work around the clock to support applications used by a wide variety of sales channels processing thousands of transactions per hour, generating nearly half of all sales revenue for our fortune 100 company! As a technical expert on the team responsible for some of our most critical systems, the ideal candidate must be detail oriented, possess strong business acumen, be proactive, possess an assertive personality, and have strong communication skills, and be driven to succeed.Responsibilities:As an integral part of an operations team committed to resolving production support issues and continuously improving our area, the senior system administrator's responsibilities include:

  • Drives the transition of new platforms and applications from an engineering team to the application support team

  • Rapidly develop into an SME for new platforms and applications

  • Documents complex platforms and applications producing run books, troubleshooting and deployment guides, PCI and disaster recovery documentation

  • Document systems and procedures

  • Train others in the use of tools, functions, and techniques

  • Leverages, develops, and or enhances CI/CD pipeline solutions

  • Write and maintain scripts for system maintenance and administration

  • Create reports, dashboards, and processes to monitor and analyze availability and performance metrics

  • Actively participate in decisions to develop and improve security-based standards and practices

  • Perform advanced troubleshooting techniques in a high-pressure environment

  • Provide after-hours support on an -as needed- or -on call- basis

  • Must have experience working in a DevOps environment, leveraging continuous delivery techniques Working knowledge of Bit Bucket, Artifactory, and Jenkins required

  • Experience writing comprehensive application support documentation

  • Working experience on applications running in a Linux environment

  • Experience with monitoring tools such as Splunk and AppDynamics

  • Excellent communication skills with the ability to articulate technical and non-technical details in a confident manner

Solid experience in one or more of the below:

  • Documentation repositories such as Confluence or SharePoint

  • Configuration Management tools, preferably Puppet

  • Kubernetes and Docker

  • Using HA Proxy as a load balancer and proxy server

  • AEM/Angular or React JavaScript

  • Server administration: JBoss, WebLogic

Preferred Skills & Experience:

  • Experience as a Service or Application Support Engineer

  • Experience troubleshooting production applications from the application side

  • Documenting architecture diagrams and troubleshooting guides

  • Training team members in new technical processes

  • Experience troubleshooting production applications from the application side

  • Coordinating with multiple teams and tracking defect fixes

  • Planning enhancements, scaling systems as per business needs

  • Understanding and documenting security processes for PCI or similar regulated systems

  • Experience using Akamai for security and delivery solutions is a plus

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours

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