Charter Spectrum Billing Analyst I in Maryland Heights, Missouri
JOB SUMMARYResponsible for providing technical support and assisting in developing and implementing related to 3rd party billing systems used by Company . Analyze systems for ongoing performance improvements at user and system levels. May perform software testing, documentation and provide training.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experienceAssist in the development of software requirementsHelps in the development and documentation of user methods and proceduresAnalyze systems for ongoing performance improvements at user and system levelsMay provide support for mass adjustments, reporting, interfaces, security, environments, outage and trouble ticketingRespond to requests made via Change Request Management, Issue Management andOn site supportMay support processing of lockbox tapes; work with Billing Representatives on keying-in backlog and process measurementTrain and assist junior level staff as well as system usersAssist in scheduling workloads and monitoring projects and provide status reportsPerform other duties a requested by supervisor.REQUIRED QUALIFICATIONSSkills/Abilities and KnowledgeAbility to analyze and interpret dataAbility to communicate with all levels of management and company personnelAbility to handle multiple projects and tasksAbility to maintain confidentialityAbility to make decisions and solve problems while working under pressureAbility to show judgment and initiative and to accomplish job dutiesAbility to work independentlyKnowledge of industry requirements used to support end user cable, data, and telephony billingIn depth knowledge of systems used by Cable and/or Telecommunications industries to support billing, customer services, and accounting activitiesProficient in Microsoft desktop products including Access, Word, Excel, Power Point, and ProjectEducationBachelor's degree in Information Technology or related field or equivalent experience.Related Work Experience Number of YearsSupporting, testing and documenting various information technology 1-2+WORKING CONDITIONSOffice environmentSome travel requiredThe Spectrum brand is powered and innovated by Company . Company reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/DisabilityCompany will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.Employer's Job# 233521BRPlease visit job URL for more information about this opening and to view EOE statement.