Graybar Part Time Employee Services Representative in Maryland Heights, Missouri
Graybar is looking for talented, enthusiastic people to help us maintain the highest levels of customer satisfaction in every area of our business. We are a Company that recognizes talent and provides the opportunity for training and development for your career growth.
Purpose Serve customers by completing Human Resources (HR) data transactions and answering policy questions related to payroll and HR. Support HR with administrative tasks.
- Research and resolve customer inquiries via calls, emails, or remedy tickets.
- Maintain SAP HR Data, perform maintenance-related data entry into SAP, and workflow administration.
- Sort mail, file, scan, etc. as needed within HRSC and other HR groups.
- Other duties as assigned
Minimum Job Requirements Minimum of 1 year experience required: 1 year experience in a customer facing role, preferably in a inbound call center environment
High school diploma or GED required
Preferred Job Requirements 2-3 years experience preferred: 2 -3 years experience in a customer facing role, preferably in a inbound call center environment Two-year degree preferred
Knowledge, Skills, Abilities
- Knowledge of the Company's policies and procedures
- Knowledge of SAP, HRIS preferred
- Considerable knowledge of subject matter, principles, and concepts of the field
- Excellent verbal and written communication skills
- Strong customer service skills, ability to deal with the most difficult callers
- Problem solving skills
- Microsoft Office Suite skills
- Advanced research skills
- Computer skills
- Ability to multi-task
- Ability to calmly manage complex customer service situations
- Ability to prioritize customer service issues and escalate as needed
Working Conditions Traditional office environment.
EOE Minorities/Females/Protected Veterans/Disabled Click the link to view your equal employment rights (EEO Is the Law) -http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Title: Part Time Employee Services Representative
Location: Missouri-Maryland Heights