Tenneco/Federal Mogul Motorparts Technical Specialist in Maryland Heights, Missouri
Tracking Code: 185473
Job Location: Maryland Heights, MO
Country: United States
Tenneco’s Motorparts (DRiV) is a world leader in the international automotive aftermarket built from the combined strengths of Tenneco, Federal-Mogul and Öhlins with 31 of the best known and respected aftermarket brands, including 14 brands 100 years or older. Our colleagues throughout 25 countries around the world work as one team, driving advancements that help our customers get the most from every vehicle, every ride, every race and every journey.
The Garage Guru's Technical Specialists respond to technical phone inquiries for multiple product lines through the DRiV Technical contact center. After-Market replacement products for Automotive Passenger car / Light and HD truck, and high-performance products including: Wagner Brakes and Lighting, Fel-Pro Sealing systems, Speed Pro/ Sealed Power & FP Diesel engine components, Moog Steering / Chassis components, Monroe/ Rancho Ride Control products, Walker/ Dynomax & Thrush Exhaust products, National Bearing and Seals, Champion Ignition and Filters. Handle quality concerns and documents responding to the TPS team and Salesforce.
The team is ready to act immediately on those candidates who are the best fit for the role. You’ll first hear from someone in Talent Acquisition to schedule a phone screen, and then the next step will be a personal interview with our Hiring Manager. We pride ourselves on moving through processes quickly, and you can be sure of transparency and prompt communication throughout.
1-3 years automotive/truck service or parts counter experience.
Excellent mechanical repair and communication skills.
Ability to gather, organize and present data gained from calls. PC proficient with Excel skills for reporting and data input.
PowerPoint proficient in the use of charts, graphs and creating presentations related to KPIs.
Experience in dealership and or independent shop where diagnostic skills were used.
Experience with customer contact and conflict resolution.
Strong skills and knowledge of PowerPoint.
Experience in Power BI is preferred, but can be trainable.
REQUIREDEDUCATION/TRAINING:High School diploma. ASE certifications or the ability to obtain them preferred.
PREFERREDEDUCATION/TRAINING:Bachelor's degree in Automotive Technology. ASE Master certification.
We are an equal opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status or any other protected class.