Jack Henry and Associates Application Install & Support Engineer in Monett, Missouri

Job Description

Jack Henry & Associates is seeking an experienced Application Install and Support Engineer for the Springfield, MO location. Other locations include: Monett, MO with the possibility of remote.

Working as part of the UX Install & Support team, candidates will be providing support for the Jack Henry Core customer’s, both operational and technical for the Xperience Framework and Xperience products within the organization. The Xperience products gives users a one stop sign-on to all installed JHA products. This makes the passing of information quicker and allows our customers to service their customers quicker and easier! In addition to installation, this role will also be responsible for the support of the product as they are rolled out. This position will be providing external support to our customers that are in the banking environment.

As a JHA associate you are more than just an employee, you are a valued member of the organization that is dependent on you and your success! JHA stresses a company culture that encourages you to think outside the box and to grow in your professional career! As a JHA employee you will enjoy a casual and relaxed work environment, a terrific benefit package, and a generous PTO and holiday plan that allows you to maintain a work life balance.

MINIMUM QUALIFICATIONS:

•Minimum of 18 months of experience in technical support environment or a background in software development.

•Minimum of 18 months of customer service with external facing customers

PREFERRED QUALIFICATIONS:

•Associates or bachelor’s degree preferred.

•Basic networking or systems administration background a big plus.

•Experience with any of the following; IIS, active directory, group policy administration, Server OS (Server 2008, Server 2012, Server 2016) Workstation OS (Windows 7, Windows 8.1, Windows 10).

•Moderate to Advanced Troubleshooting and configuration experience preferred.

ESSENTIAL FUNCTIONS:

•Provides highly visible customer support through the performance of remote installations, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.

•Checks out and approves operational quality of system equipment.

•Performs remote customer work including design, installations, repairs, testing, upgrades and/or maintenance on technical products.

•Identifies customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.

•Instructs customers in the operation and maintenance of the system. Resolves customer problems and answers questions.

•Serves as liaison between the company and customers.

•Conveys customer feedback to technical design and engineering staff.

•May provide ongoing application, network and security support including servers, firewalls, routers, active directories, etc.

Equal Employment Opportunity

Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

Females, minorities, veterans, and individuals with disabilities are encouraged to apply.

REQNUMBER: 16161-1A