Sparklight Technical Care Center Supervisor in Poplar Bluff, Missouri
This position is responsible for the day to day supervision of the Technical Care Center associates. This position will have responsibility to monitor job performance and customer experience.
Interview, hire, train, and monitor job performance of TCC associates.
Conducts meetings on a regular basis to communicate changes in policies, procedures and to share best practices.
Monitors service calls for accuracy and to identify training and coaching opportunities.
Monitors individual, team, and call center results for performance trends to ensure attainment of revenue goals and performance targets.
Handles escalated customer inquiries and complaints in a professional manner.
Creates processes to standardize procedures for improved efficiency.
Associate’s degree (A.A.) or equivalent from two-year college or technical school; and six months to one year related experience and/or training; or equivalent combination of education and experience.
Associate’s degree (A.A.) preferred.
Must be detail oriented with excellent customer service, oral and written communication skills.
Ability to supervise, coach, and direct Technical Care Center associates in a professional manner.
Computer proficiencies in Microsoft Office, Word, and Excel.
Accurate data entry skills.