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CABLE ONE, INC. Technical Support Specialist in Poplar Bluff, Missouri

Under general supervision and direction, the Technical Care Specialist Trainee resolves technical issues for Cable One video and internet service customers in a professional, courteous, and efficient manner.RESPONSIBILITIESiAnswers calls from Cable One customers and responds to inquiries in a professional manner.Troubleshoots customersi technical problems with video and internet services including, but not limited to modems/routing, internet connections, wireless service, cable/video equipment issues and setting up email accounts.Provides accurate, prompt, and consistent resolution to technical problems by following Standard Operating Procedures.Creates and notates service tickets for selected calls.Remains current on new technology and software issues that affect Cable One customers.Provides timely feedback to Cable One leadership regarding service failures or customer concerns.