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Sparklight Technical Care Specialist I in Rolla, Missouri



Fidelity, a Cable One brand, is looking for a Technical Care Specialist. Under general supervision and direction, the Technical Care Specialist I resolves technical issues for Cable One video, internet, and telephone service customers in a professional, courteous, and efficient manner.

How does a Technical Care Specialist contribute to the companies success?

  • Answers calls from Fidelity customers and responds to inquiries in a professional manner.

  • Troubleshoots customers’ technical problems with video and internet services including, but not limited to modems/routing, internet connections, wireless service, cable/video equipment issues, and setting up email accounts.

  • Diagnoses customers’ technical problems with telephone services.

  • Provides accurate, prompt, and consistent resolution to technical problems by following Standard Operating Procedures.

  • Creates and notates service tickets for selected calls.

  • Assists residential email/internet customers via remote-desktop software.

  • Remains current on new technology and software issues that affect Fidelity customers.

  • Provides timely feedback to leadership regarding service failures or customer concerns.

Why join the team?

Just as we keep our customers connected to what matters most, we keep our associates connected to what matters most to them – a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. Here’s a taste of what to expect:

  • Medical, vision, and dental benefits start for you and your family on day one.

  • You will be rewarded for your contributions with a competitive salary.

  • We'll give you the tools you need to succeed, including a company vehicle, tools and uniforms!

  • Paid vacation, holidays, and personal time, so you can rejuvenate.

  • Paid time off is available to volunteer with your favorite community organization.

  • Complimentary cable, internet, and phone service (if you live in our service area).

  • You will be eligible for 401(k) with full match up to 5% of your pay and vested after 1 year.

Cable One, Inc. is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "stronger together" is not just a verbal cue, it is the motto that our associates live by, exemplify and embody each and every day. Cable One and all of its subsidiaries provide equal employment opportunities to all individuals of different races, colors, creeds, national origins, genders, marital and veteran statuses.