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Charter Spectrum Mobile Activation Coordinator MAC in Saint Ann, Missouri

JOB SUMMARY -The Customer Activation Agent- Mobile MAC is responsible for providing wireless service provisioning and support for Residential mobile telephone customers, supporting post-sales activities including configuration requirements for mobile voice services and tasks ranging from order validation, billing system access and entry, customer contact and scheduling, order monitoring/escalation, order corrections/exceptions and complete phone activation.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experience.The Customer Activation Agent- Mobile MAC must be able to navigate the various billing systems, provisioning systems and network elements comprising the residential order flows.Responsibilities include analysis and resolution that require customer contact to resolve the failure, provisioning updates, Local Number Portability LNP exception handling, and assisting internal teams with customer impacting escalations.Support incoming calls from customers to troubleshoot activation and porting fallout for customers attempting to activate Spectrum Mobile.Must have a high level of proficiency and detailed knowledge of telephony operations, and networks as well as experience building, implementing and troubleshooting call features, LNP, and an in depth knowledge of Local Exchange Routing Guide.Proficient in the use of applications to activate ported telephone numbers in SOA and methods necessary to address conflicts, cancelled subscriptions and concurrence issues from donor LECs.Effectively communicate with customers and partner departments in a courteous and professional manner.Work flexible hours and support night or weekend work as needed.Build relationships and work as well with others to resolve problems and handle outside telephony requests.Perform other duties as required.REQUIRED QUALIFICATIONSSkills /Abilities and KnowledgeAbility to read, write, speak and understand EnglishAbility to prioritize and organize effectivelyAbility to use personal computer and software applicationsAbility to work independently in group environmentAbility to effectively address/resolve customer complaints and issuesAbility to work while seated for prolonged periods of time, taking back-to-back callsAbility to communicate orally and in writing in a clear and straightforward and professional mannerProficient knowledge of all four lines of business Cable, HIS, Telephone, MobileKnowledge of general accounting and billing proceduresKnowledge of office procedures and Company policiesKnowledge of service troubleshootingKnowledge of Spectrum s product information, packaging, pricing and current offersEducationHigh School Diploma or equivalentRelated Work Experience Number of YearsCustomer service experience 3+Telephone, Video, High Speed Data experience 2+PREFERRED QUALIFICATIONSSkills /Abilities and KnowledgeAbility to maintain confidentialityAbility to solve problems while working under pressureKnowledge of the cable industry - products and servicesWORKING CONDITIONSOffice environmentFlexible work schedule may be requiredThe Spectrum brand is powered and innovated by Company . Company reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/DisabilityCompany will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.Employer's Job# 270167BRPlease visit job URL for more information about this opening and to