U.S. Bank Escalation Managment in Saint Louis, Missouri

U.S. Bank is seeking an ITIL Escalation Manager with service management methodology and process experience. The Escalation Manager is critical to the restoration of service for unplanned outages in the shortest time possible. This is done through effective outage call management and providing the right communication to the right people at the right time. Escalation Management is part of the Production Control Center (PCC) within the Technology and Operations Services organization. Reporting to the Escalation Management Leader, the Escalation Manager will participate in an on-call rotation providing 24x7 production support of major incidents.

Successful applicants will exemplify US Bank's ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.

Employees at U.S. Bank consistently demonstrate integrity and ethics, maturity and resilience, and inspire trust and confidence among their teams. Our employees are strong communicators who promote collaborative relationships, influence others, and value the diversity of backgrounds and ideas among their team members.


Basic Qualifications

-Bachelor's degree or equivalent work experience

-ITIL Service Management Foundation certification

-At least 5 years experience with the processes, practices, disciplines and tools needed to ensure that IT services are provided as agreed between the customer and IT provider.

Preferred Skills/Experience

Working experience in:

-IT Service Management (including Change Management, Problem Management, Configuration Management)

-IT audit and control

  • Experience working in a financial institution

-Fundamental knowledge of IT Infrastructure and Application development/support

-ServiceNow experience a plus

Extensive experience in:

-IT service management (ITSM)

-IT systems management

-IT environment

-IT incident management

Job: Information Technology

Primary Location: United States

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 180029151

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled