Concordia Seminary Help Desk Manager in Saint Louis, Missouri

Concordia Seminary serves church and world by providing theological education and leadership centered in the Gospel of our Lord Jesus Christ for the formation of pastors, missionaries, deaconesses, scholars, and leaders in the name of The Lutheran Church Missouri Synod. Concordia Seminary is currently engaged in a search for aFull-Time Help Desk Managerto work in their Technology ServicesOffice.POSITION SUMMARY:The Help Desk Manager is responsible for recognizing, researching, isolating and resolving information systems problems. Oversees and provides direct supervision to the help desk operation by supervising student workers, acting as a second level for user support and providing occasional administrative support for the department. Demonstrates creative methods in developing processes for delivering support. Analyzes and resolves problems, interprets policies, and demonstrates solid subject matter knowledge in support and service models. Exercises judgment within defined procedures and policies to determine appropriate action. Apply thorough understanding and knowledge of information systems products and services to assist internal users relating to matters of a more complex nature.RESPONSIBILITIES:Coordinates Help desk requests, entering request as needed, monitoring progress of responses and maintaining internal tracking records of the requests.Provides second tier technical support for hardware and software problem resolution, escalating when necessary.Coordinates referrals to appropriate technical, professional or service personnel for appropriate services, repairs, training and follow-up.Monitors and maintains database of audit information of all Seminary computer equipment and peripherals.Provision, program, and troubleshoot Seminary provided phones.Oversees ID Card system.Manages user credentials in all network systems.Maintain service agreements/contracts.Purchases computer hardware and software as directed.Assists with overall operations of all copier equipment on campus.Provide occasional administrative support for the department including answering the telephone, preparing correspondence, purchasing office supplies, managing calendar, and maintaining departmental files.Creates and maintains comprehensive documentation both internal and external.TECHNICAL SKILLS:Basic Networking SkillsNetwork Printers and Active DirectoryMicrosoft Operating SystemsMAC Operating SystemsMS Office SuiteDatabase software such as MS Access or SQLHelp desk issue tracking software such as Track-It, TopTrak, Heat, HelpBox, or Issue TrakSupervisory experience preferred.Strong knowledge and experience troubleshooting PC hardware configuration and software applications preferred.QUALIFICATIONS:Bachelor's degree in related field or equivalent work experience.Ability to work on multiple simultaneous projects with deadline constraints.Strong problem solving skills in a fast-paced environment.Ability to learn new and complex tools as required.Excellent organizational skills.Strong interpersonal and communication skills.Adheres to team standards and processes.POSITIONS SUPERVISED:Media Technology SpecialistStudent WorkersFor more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.