Missouri Manufacturing Jobs

Jobs.mo.gov mobile logo

Job Information

Kforce IT Technical Help Desk 1 in Saint Louis, Missouri

Kforce has a client that is seeking an IT Technical Help Desk 1 in Saint Louis, MO. Responsibilities: * Providing IT technical support via phone or chat * Learn new support technology as required * Perform administrative tasks related to time keeping and misc tasks * Develops a strong understanding of the business and can relate problems to business impacts * Understands how to triage and prioritize issues and will escalate problems to management * Maintains a strong working knowledge of supported systems and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiative * Responds to alerts or emergency issues within 15 minutes during normal business hours and when on-call * Processes and handles requests and orders for computer equipment throughout the lifecycle of the equipment * Performs other duties as assigned * High School diploma or GED required; Associate's degree, or graduate from a technical school of Information Systems or Information Technology is preferred * A certification preferred * 1 years of experience in IT Service Desk role * Excellent customer service * Demonstrated interpersonal/verbal communication skills * Demonstrated written communication skills Software skills required: * MSFT products Windows OS * Basic Windows networks * Basic Exchange server * Citrix * Working in a Help Desk Environment * Microsoft Office Suite Preferred Skills: * Comptia * Network * Citrix CCA Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours