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Idemia Identity .and. Security USA LLC Mobile Enrollment Agent I in Saint Louis, Missouri

Job Description Company is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. Company is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person- one identity. The Mobile Enrollment Agent EA supports Company ESD Operations through participation in one or more of the commercial, state, and/or federal programs. The primary responsibility of this position is capturing and processing electronic fingerprint enrollments according to the requirements of the specific program for which a customer is being fingerprinted. The EA will verify the applicant s identity documents to ensure they are valid and match the individual applying for the credential. The EA will adhere to all privacy and security laws as reviewed in training to ensure the protection of customer information. The EA is expected to deliver exceptional customer service during the enrollment process. Additional responsibilities include, but are not limited to, supporting the supervisory and management teams, tracking and reporting, traveling from site to site designated locations within the territory, offering customers additional products and services as appropriate, and conducting administrative duties requiring the use of Microsoft Office products such as Word and Excel. Essential Job Functions includes but is not limited to: * Provide superior customer service to internal and external customers. * Conduct maintenance and basic troubleshooting to all program necessary equipment, including both hardware and software. * Roll quality fingerprints and capture other biometric information to meet or exceed program standards. Verify identity, and scan approved documents. * Complete all paperwork and tasks associated with the applicant fingerprint process in an accurate and timely manner. * Uphold the principals of confidentiality as they relate to this position. * Monitor performance against plan to ensure operational requirements and metrics are met. * View and/or print appointment schedule using web-based applications. * Adhere to all company and departmental employment policies. * Represent the company in a credible and positive manner. * Provide administrative duties as required, including but not limited to the following: time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and requisition of supplies. * Complete a wide variety of tasks within the time constraints of each assignment. Note: In addition to the Essential Functions, also performs similar work-related duties as assigned.Required SkillsREQUIRED SKILLS * Excellent customer service and interpersonal skills, whether in person, over the phone, or through electronic communicative methods. * Previous experience working in a customer service environment. * Proficiency with Windows, Microsoft Office applications, and other computer software and hardware, as well as basic technical knowledge. * Ability to transport and/or lift computer equipment approximately 50 lbs when needed. * Typing skills minimum of 40 WPM. * Must be punctual, self-motivated, and a team player with the ability to work with little direct supervision.Required ExperienceREQUIRED EXPERIENCE * Must be at least eighteen 18 years old. * High school diploma or equivalent degree. * Minimum o

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