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Conduent Proposal Development Center Junior Systems Administrator in Saint Louis, Missouri

About Conduent

Conduent delivers mission-critical ​services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all  insured patients  in the U.S., 11 million employees who use its HR Services, and nearly nine million people who travel through  toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $17 billion in savings from medical bill review for workers compensation claims, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at www.conduent.com.

Job Description

The mission of the Systems Team is to administer, maintain, and support the technical systems used by the Proposal Development Center (PDC) in managing the bid process. Our strategy is to:

  • Customize and maintain our existing systems to support the Proposal Development process from initial RFP through archiving awarded bids

  • Support the extended PDC user community in using those systems in an effective and efficient manner

  • Develop and document best practices for our systems and users

  • Work with the end user community to determine the best technical solution for the situation and implement and maintain those systems

We are looking for a candidate for our Proposal Development Center Junior Systems Administrator role who has entry level experience in SharePoint Administration, data archiving and verification, and Tier 1 end user support for non-technical users. This is the perfect opportunity for a logical, detail oriented person who has a technical frame of reference.

Functional Description:

  • End User Support

  • Troubleshoot system issues with end users of varying technical aptitude

  • Support SharePoint 2007, 2010, and 365 sites

  • Support various internal and COTS systems

  • Escalate issues as needed to senior or management staff for resolution

  • Follow documented and trained best practices with user community

  • Provide support outside normal business hours as required by deadline driven environment

  • Triage support requests based on department priorities and deadlines

  • Document frequently encountered issues to identify areas where additional training or process/procedure changes are needed

  • Perform new user and refresher training on systems as needed

  • System Maintenance

  • Requirements development with user community and management to support department goals, processes, and procedures

  • Create and maintain user documentation

  • Develop, document, and continuously improve best practices and processes

  • Develop custom processes and procedures as necessary

  • Other Related Duties:

  • Participate in department discussion and development of best practices and process improvement

  • Recommend and coordinate updates and changes to department processes and procedures

  • Coordinate with system vendor technical support as necessary

  • Other duties as assigned

Education, Experience and Capabilities

  • A Bachelor’s degree in Information Technology or related discipline or 5 years’ experience in lieu of degree

  • Demonstrated experience in end user support

  • Ability to learn new technical disciplines quickly

  • Strong liaison, interpersonal, and communication skills, including the ability to build relationships across a range of departments and discipline areas

  • Ability to communicate technical issues and resolutions clearly and concisely

  • Demonstrated ability to work independently with initiative, work collaboratively as part of a team, set priorities, and balance the demands of a complex working environment

  • Sound understanding of requirements gathering process with non-technical users

  • Ability to present suggestions and recommendations to management

  • Must be proficient in latest versions of MS Office applications (Word, PowerPoint, Excel) and SharePoint. Privia experience is a plus

  • Strong ability to think outside the box and come up with innovative and functional solutions to complex issues

This position can be located anywhere in the U.S.

Conduent is unable to process visa sponsorship or transfers for this role at this time

Closing

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

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