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Kforce Technical Support Specialist in Saint Louis, Missouri

Kforce is working with a rapidly growing technology business that utilizes cutting edge technologies to provide service and support for our customers for a first shift Technical Support Specialist role in Saint Louis, MO. They serve customers across multiple industry sectors and have an exciting opportunity for a Technical Support Specialist. Main responsibilities include:

  • Fielding online and inbound calls from the client base providing administration and maintenance support to production servers running RedHat, CentOS, Debian, Ubuntu, and Window Server

  • This role is the primary line of communication with the clients and is responsible for seeing the full resolution of service requests and ensuring that they are completed in a timely manner

  • Technical support specialists provide support, advice

  • Assistance to consumers and businesses with technical, hardware, and software system problems

  • Specialists generally deal directly with developers, executives and end users, specialists

Primary functions are to coordinate and execute tasks/assignments such as:

  • Responding to the Operations telephone line, online incident system, online chat and other communications methods that may be implemented

  • Analyze customer environments for possible opportunities to improve performance and/or solve issues before and/or after client requests

  • Perform active monitoring of system and capacity monitoring systems

  • Backup, administer, and troubleshoot SQL Server 2008 and 2012 and mySQL

  • Support a variety of software solutions including, IIS, Exchange, SQL Server, SharePoint, Active Directory, Apache, PHP, MySQL, and Varnish to name a few

  • Responsible for ensuring proper documentation on all service request; Including, but not limited to, completed tasks, testing procedures followed, recommended follow up or next actions needed

  • This position requires 1 to 3 years of experience maintaining both systems and hardware in Linux (LAMP)/Windows Server environments

  • Strong analytical and problem solving skills

  • A strong sense of urgency to resolve issues efficiently for clients

  • A strong sense of responsibility and initiative

  • A strong desire to learn and improve

  • Prioritize and organize task carefully and accurately

  • Accept constructive criticism from peers

  • Excellent interpersonal oral and written communication skills

  • Flexibility to work independently and as part of a team based on shift or project

  • Dedication and commitment to delighting our customers

  • Communicate well with all levels of management and company personnel

  • Handle multiple tasks and assignments with potentially varying priorities

  • Make decisions and solve problems while working under pressure

Special Working Conditions

  • 24x7 team accessibility

  • Shift work/weekend work

  • Minimal travel (0%-10%)

  • On-call rotation participation

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Years

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