Kelly Services Warehouse Supervisor in Saint Louis, Missouri

Job Description

  1. Provide high level of customer service by providing prompt support via telephone, email, and or instant messaging.

  2. Research problems and work with appropriate functional Stream and Nestl Purina application resources to resolve them. Requests could include:

  • How to's

  • Tactical workflow changes

  • One-on-one ( ad-hoc ) training

  • Requests for analysis from functional managers

  1. Provide User ID and Role Authorization analysis including:
  • Helping supervisors identify what roles their associates will need

  • Conducting preliminary separation-of-duties analysis and assisting in mitigation strategies

  • Identifying training requirements for new users and new responsibilities

  1. Communicate to end-users and business partners to inform them of problems, solutions, application outages, monthly and year-end reminders, etc.

  2. Understand MH Fulfillment and, eventually, the Order-to-Cash & Transportation processes and proactively identify/resolve issues that cross functional teams.

  3. Proactively identify business process issues manifested in application data.

  4. Function as the business user representative to the Applications team, as requested.

Answer end user questions, research and resolve problems, working with appropriate LGO resources, if necessary.

Analyze data to identify problems or recommend preventive action, and research/troubleshoot problems to determine root cause.

Must have the ability to walk end-users through resolution for problems over the phone, via e-mail and in person.

Deliver training and participate in testing activities as a member of the NPPC Super User Network. Also assist LGO as needed with projects, testing and providing business process understanding.

Must be able to proactively collaborate with various business areas that impact functional area-related activities.

  1. Provide on-call 24/7 coverage on a rotating basis with teammates (evenings, weekends and holidays)

This is a St. Louis position that requires the person to work from the St. Louis office Monday through Friday 8:30 a.m. to 5:00 p.m. Working remotely is not an option.

Why Kelly ® ?

At Kelly

Services ® , we work with the best. Our clients include 95 of the Fortune

100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access

the best talent to drive their business forward. If you only make one career connection today, connect

with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.