Kforce Application Support Analyst in Springfield, Missouri

Kforce is seeking an ETF Application Support Analyst to join the team in Springfield, MO. In this role, you will work directly with financial institutions across the nation to remotely install pin and signature-based networks for institutions converting to the client's software.This team of Application Analysts provides ATM and Debit card switch related installation services for financial institutions interfacing into the Card Processing Solutions (CPS) ATM Authorization Switch and other ATM related services. This group provides network setup, integration paperwork and setup, and support to the customers.ESSENTIAL FUNCTIONS

  • Analyzes the customers' existing products/processes and consults with customer to map existing system to the client product

  • Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation

  • Oversees/performs system set-up for customer (i.e., parameter set-up, creates job files for processing, etc.)

  • Ensures related business processes will run on software

  • Provides software support/guidance by answering questions on function, features and usage of software products

  • Support may be at the customer site or remote

  • Communicates the customers' needs/expectations with programmers, other team members, and team leader

  • Maintains effective communication with customer throughout entire project/case

  • Identifies/maintains customer issues and ensures proper resolution

  • Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel

  • Associates or Bachelor's degree or equivalent preferred

  • Must have a minimum of 18 months experience working in the EFT (Electronic Funds Transfer) industry; this can include ATM/Debit Card processing, ATM/Debit Card programs, or ATM devices

  • Able to travel up to 25% of the time

  • Experience working with vendor specific banking products preferred

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:HoursMinimum Compensation:0.00Maximum Compensation:0.00