Great Southern Bank Call Center Representative I in Springfield, Missouri

General Description

As the initial point of contact for the Bank, the Call Center Agent is responsible for assessing the customer’s needs, answering general account related inquiries and gathering relevant information to resolve the customer’s issue.

Essential Duties and Responsibilities

1.Promptly and professionally answers incoming customer calls, verifies the caller’s identity, determines the caller’s needs, answers general inquiries and/or gathers appropriate information for resolution of the issue.

2.Accurately documents the call, and if applicable, generates appropriate workflow when the issue is not immediately resolved.

3.Maintains a strong working knowledge of all applicable operating systems and product lines.

4.Is mindful of fraudulent/illicit activities, escalating the call when suspicious activity is identified.

5.Maintains regular and reliable attendance, punctuality, and personal appearance. Adheres to all Company policies and procedures, as well as all applicable banking rules, regulations and laws (including BSA/AML).

6.Performs all other duties as assigned.

Qualifications

•High school diploma, GED, or equivalent work experience.

•0 to 12 months related experience and/or training

•Regular use of desktop/laptop computer and basic operating systems.

•Basic experience with alphanumeric data entry, spreadsheet, and word processing.

•Ability to add, subtract, multiply and divide

Physical Requirements

•Regularly required to sit, use hands to finger, handle, feel, talk, and hear; frequently required to reach with hands and arms; and occasionally required to stand, walk, climb or balance, stoop, kneel, and crawl

•Frequently required to lift or move up to 25 lbs

Monday-Friday 8:00am-7:00pm; Rotating Saturday 8:00am-6:00pm, Sunday 9:00am-4:00pm

Total Hours: 40

Job Grade: 3

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled