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Chubb Branch Resource Center (BRC) Analyst - 335680 in St. Charles, Missouri

As a Field Support Analyst you are accountable for:Ownership of inquiries reported to the BRC by field and home office customers on assigned lines of business/products, associated systems, workflows and processes. Includes opening, analyzing and collaborating with others on inquiries through to successful resolution.Demonstrating proficiency in assigned systems, etc by acting as Subject Matter Expert (SME) for the customer, resolving problems and answering questions. Adhering to BRC service goal framework and using BRC processes and tools, such as Service Manager ticketing system, remote tool, Cisco phone routing system and BRC Mailbox process. Acting as field advocate, analyzing problems appropriately for field impact, communicating and collaborating with other Home Office SMEs to drive to resolution of issues. Effectively communicating complex technical information to customers. For example, updates and resolutions of inquiries. Equal Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

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